Hello,
I'm checking on my order.
April 1st: I received my first email on April 1st that stated:
"A package containing 3 items from Paizo Order #1377469 is about to ship from the Paizo warehouse via Standard Postal Delivery, estimated 4 to 8 business days in transit."
April 19th: 12 business days later I decided to check on it and customer support said:
"While this order is a little behind schedule, it is not yet so late that we should start to worry. We usually give orders a bit of extra time to work past any delays it might have encountered. Please let me know if you have not received it by April 26th."
April 26th: 19 business days from the ship date, I emailed back again when customer service asked me to and I was told this:
"There's nothing we can do until it either is returned to us or has been missing for far too long. Sometimes things just get caught in the system and take a bit longer than one thinks to arrive. I'm sure it is still on its way so hang tight and we will let you know if it gets returned to us."
May 3rd: 22 business days from the ship date. I still don't have the package. Since then I have received two other shipments without delay.
So I guess I'm curious as to what exactly "missing for far too long" means. How much longer should I wait before I contact customer support again? At the 30 business day mark or just sit back and wait to be told it's been returned to you? I was sort of hoping to have some of the things for a game I'm running, well started running now.
Thank you for your time.
Director of Sales
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Hello,
I'm checking on my order.
April 1st: I received my first email on April 1st that stated:
"A package containing 3 items from Paizo Order #1377469 is about to ship from the Paizo warehouse via Standard Postal Delivery, estimated 4 to 8 business days in transit."
April 19th: 12 business days later I decided to check on it and customer support said:
"While this order is a little behind schedule, it is not yet so late that we should start to worry. We usually give orders a bit of extra time to work past any delays it might have encountered. Please let me know if you have not received it by April 26th."
April 26th: 19 business days from the ship date, I emailed back again when customer service asked me to and I was told this:
"There's nothing we can do until it either is returned to us or has been missing for far too long. Sometimes things just get caught in the system and take a bit longer than one thinks to arrive. I'm sure it is still on its way so hang tight and we will let you know if it gets returned to us."
May 3rd: 22 business days from the ship date. I still don't have the package. Since then I have received two other shipments without delay.
So I guess I'm curious as to what exactly "missing for far too long" means. How much longer should I wait before I contact customer support again? At the 30 business day mark or just sit back and wait to be told it's been returned to you? I was sort of hoping to have some of the things for a game I'm running, well started running now.
Thank you for your time.
Unfortunately, it is very hard to say, and there is no hard and fast rule for how long is "long enough". For an untrackable shipment like this one, we really only have one tool to find out if a package is lost or just delayed: More Time.
A rule of thumb we often look at is this: If the package takes the longest estimated time to get almost all the way to it's destination, and then takes that much time to get back to us, how long will it be in transit? We take that time, and then add a bit. Usually. I don't like laying this out because it's mostly arbitrary, and packages nearly always show up. Eventually. Even if it is after some indefinite and unexplained amount of time.
Your package, #1377469, shipped via the standard postal rate, which has an estimated delivery time of 4 to 8 business days. Eight business days from the date of departure (April 1) would be Tuesday, April 13. Eight business days after that would be Friday April 23. It is, therefore, probably lost at this point. I will put replacements in with your next subscription shipment. If the package should arrive in the meantime, please let me know.
thanks,
cos
Thank you. I still have not received the package, going on day 25. I'll let you know if it shows up.