Dear Cosmo, my first AP subscription item, Kingmaker - The stolen land, is missing.
On March 12th, I received a confirmation email, telling me that my item should be ship on the 18th with 7-11 days of delivery.
On the 18th I was then able to download the PDF file.
Since then, nothing, zip, nada arrived by the post office.
Can you check if the item was effectively shipped on the 18th? If still not shipped, can we combine shipment with the next installement of Kingmaker?
Thanks
Dan
Director of Sales
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Dear Cosmo, my first AP subscription item, Kingmaker - The stolen land, is missing.
On March 12th, I received a confirmation email, telling me that my item should be ship on the 18th with 7-11 days of delivery.
On the 18th I was then able to download the PDF file.
Since then, nothing, zip, nada arrived by the post office.
Can you check if the item was effectively shipped on the 18th? If still not shipped, can we combine shipment with the next installement of Kingmaker?
Thanks
Dan
Your order did ship out on the 18th. it ship via the standard postal rate, which has an estimated time of delivery of 7 to 11 business days. Today is the 15th business day since the date of shipment, so your package is definitely running late at this point.
However, it is not yet so late that we should give up on it. Packages are very rarely lost altogether, however delays (especially for packages going internationally, like yours) are much more common. Your shipment has most likely just been delayed, and will probably show up any time now.
Please give your shipment another couple of weeks to arrive. If you will have not seen anything by this point, I will make that you are set up with a replacement.
Thanks,
cos
Thank you I'll be patient and wait a few more weeks.