Order #1389232‏


Customer Service


I placed an order back on 3/17. below is a copy of the email sent. I assumed that it menat the core book was shipping but the AP wasn't available to ship. I thought I remembered a 3/31/10 release date for that so I waited until today.I logged and I don't see a PDF and my subscription shows #32 with a shipping fee. From everything I can see, I didn't get shipped or charged for #31. But I'll get #32.

I've read other customer comments and it seems that some rec'd theirs near my order date and others rec'd theirs toady. Should I cancel my subscripton and try again?

If the others got theirs back on 3/17 why should I have to pay handling twice when it could have come with the core book?

Thanks,
Jonathan

"The order contains the following items: 1 x Pathfinder Adventure Path Ongoing Subscription @ 30% off cover price1 x Pathfinder Roleplaying Game Core Rulebook (OGL) Hardcover @ 49.99 = $49.99 Subtotal (2 Items): $49.99Shipping & Handling: $9.25Shipping & Handling Discount: - $0.64-----------------------------------Order Total: $58.60"


I read through some other posts and noticed that "sidecart" mentioned! Why was it side carted? Was it not possible to bundle it with the core rules? Do I have to clear the side cart each month to get a subscription to ship?

Paizo Employee Senior Software Developer

Hi Trundell, I was investigating your problem this morning but then got called into an all-afternoon meeting. But looking into this is first on my list for tomorrow.


Thanks Gary, I did end up nudging it out of the side cart becuase I was anxious to get it. If there's anthing you could do on the shipping cost duplication issue I'd appreciate it. Unless it was something I did of course.

Paizo Employee Director of Sales

Trundell wrote:
Thanks Gary, I did end up nudging it out of the side cart becuase I was anxious to get it. If there's anthing you could do on the shipping cost duplication issue I'd appreciate it. Unless it was something I did of course.

Gary has fxed the issue with the subscriptions, and I have credited your superfluous shipping and handling fee back to your Paizo account.

thanks,
cos


Cosmo wrote:
Trundell wrote:
Thanks Gary, I did end up nudging it out of the side cart becuase I was anxious to get it. If there's anthing you could do on the shipping cost duplication issue I'd appreciate it. Unless it was something I did of course.

Gary has fxed the issue with the subscriptions, and I have credited your superfluous shipping and handling fee back to your Paizo account.

thanks,
cos

Thanks! I'm most anxious to read this and hope to get a local group going. After a 2 decade hiatus from gaming, I've found the Pathfinder product line to most closely capture what I fondley remmber about those late night gaming sessions!

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