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Normally the packaging for my shipments through UPS end up near pristine when they arrive ~2700 miles away here in GA. However this time around instead of packaging my shipment in the normal UPS envelope that is put within a UPS medium sized Express Flat rated box; the envelope was packaged inside some brown paper wrapping.
This caused the books to jostle around quite a bit and caused the two actual books to arrive with bent edges and creases over the entire front. If possible could you continue shipping with the books inside the express envelope that is within the express box (or some form of box)? Thanks!
(P.S. My package arrived a day late from UPS, and it was their fault... I don't care about the guarantee, but you guys can get your money back from the shipment through a claim with UPS. Hope you do!)
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Normally the packaging for my shipments through UPS end up near pristine when they arrive ~2700 miles away here in GA. However this time around instead of packaging my shipment in the normal UPS envelope that is put within a UPS medium sized Express Flat rated box; the envelope was packaged inside some brown paper wrapping.
This caused the books to jostle around quite a bit and caused the two actual books to arrive with bent edges and creases over the entire front. If possible could you continue shipping with the books inside the express envelope that is within the express box (or some form of box)? Thanks!
(P.S. My package arrived a day late from UPS, and it was their fault... I don't care about the guarantee, but you guys can get your money back from the shipment through a claim with UPS. Hope you do!)
In my experiences with shipping this normally happens when ups repackages something because the box was damaged beyond deliverabe condition. Whatever killed your box most likly also damaged your books.
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I have had a similar problem when my order includes non-book items. I used to get my packages packed with shredded paper and my books would be pristine, but lately it's just a strip of brown paper for filler that does nothing to prevent them from getting knocked around and damaging the corners. I should be receiving another order today or tomorrow that has non-book items, so we'll see how my books fared this time.
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I have had a similar problem when my order includes non-book items. I used to get my packages packed with shredded paper and my books would be pristine, but lately it's just a strip of brown paper for filler that does nothing to prevent them from getting knocked around and damaging the corners. I should be receiving another order today or tomorrow that has non-book items, so we'll see how my books fared this time.
Yeah! Packing peanuts = safe transport + faith restored.
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I have had a similar problem when my order includes non-book items. I used to get my packages packed with shredded paper and my books would be pristine, but lately it's just a strip of brown paper for filler that does nothing to prevent them from getting knocked around and damaging the corners. I should be receiving another order today or tomorrow that has non-book items, so we'll see how my books fared this time.Yeah! Packing peanuts = safe transport + faith restored.
Hoping it's the same next month for me in April!