Could you please delete the email I sent you yesterday regarding subscription cancellations (before Sara Marie acts on it)? I'm not yet ready to cancel my subscriptions.
However, I do have a serious problem with orders from you arriving repeatedly in a very damaged condition due to poor packaging. It's very saddening to receive a new book whose entire edges are bumped and creased. I requested in an email to place the books in your usual sturdy envelopes, even when shipping them together with other items in a box, but been told that you are unable to designate ways of packaging for individual orders. This is unfortunate. In reality, this should be your overall policy, as just placing several books in a small box with nothing protecting them from getting bumps on the way (nothing separating them from the edges of the box) is a bad way to ship things, and is subpar to the methods that other online sellers use. I was pleasantly surprised by the methods in which you shipped the Core Rulebook and the Bestiary, so was hopping for similar treatment to my other subscriptions, but was deeply disappointed. I actually set my subscriptions all originally to "never hold anything" in hopes that then the individual books will be shipped separately, each in a sturdy envelope, but in reality you still shipped many together in a box with no protection.
Is there a way to solve these problems? I don't mind paying more for shipping (e.g. paying to ship each book separately, or paying a premium for proper packaging) - however is there an actual way to do this with your system?
Eagerly waiting your reply before deciding what to do with my 7 subscriptions.
Thank you!
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What shipping method are you using? I think if you use UPS, it usually comes in a box, with a USPS cardboard envelope inside it with the books inside that. (I know that's how it was originally, I don't remember if that is still the case or not the last few months, but I think it is, as my last month's shipment got soaked, but the books didn't) This may or may not help you, as these envelopes can sometimes damage corners when you take the books out of them.
edit: I'm not sure if the cards/maps may make the shipments too big for these envelopes maybe?
What shipping method are you using? I think if you use UPS, it usually comes in a box, with a USPS cardboard envelope inside it with the books inside that. (I know that's how it was originally, I don't remember if that is still the case or not the last few months, but I think it is, as my last month's shipment got soaked, but the books didn't) This may or may not help you, as these envelopes can sometimes damage corners when you take the books out of them.
edit: I'm not sure if the cards/maps may make the shipments too big for these envelopes maybe?
I'm located in Europe, so it's an overseas delivery. The main problem is that the boxes they ship the books in are too small, so all the books are adjacent to the the edges of the box, with no protections around them. This means that when the box gets bumped (and it always gets bumped in oversea delivered) then the books inside get heavily damaged. There are many ways to prevent this. For example, they can use bigger boxes and then affix the books to the center of a carton with an overlaying nylon. This means that when the box gets bumped what is damaged are the edges of the carton inside, and not the books that are affixed to its center. This is how I usually get my orders from Amazon.
Is my issue being looked into? And my questions, including the one regarding how I can force each item to be shipped separately? Thanks.
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Is my issue being looked into? And my questions, including the one regarding how I can force each item to be shipped separately? Thanks.
Because of the volume of shipments we make and the complexity of our ordering and shipping system, we are unable to designate specific ways of packaging for individual orders. The only way to "force" items to ship separately would be to order them one at a time, waiting until one item has shipped before ordering the next.
We have previously addressed the packaging in other threads and while we are always checking out new options, for the most part, our packages arrive at their destination in pristine condition and it is not currently feasible for us to change.thanks,
Sara Marie
Is my issue being looked into? And my questions, including the one regarding how I can force each item to be shipped separately? Thanks.Because of the volume of shipments we make and the complexity of our ordering and shipping system, we are unable to designate specific ways of packaging for individual orders. The only way to "force" items to ship separately would be to order them one at a time, waiting until one item has shipped before ordering the next.
We have previously addressed the packaging in other threads and while we are always checking out new options, for the most part, our packages arrive at their destination in pristine condition and it is not currently feasible for us to change.thanks,
Sara Marie
Sorry to hear that. I'm unwilling to continue receiving damaged merchandise (in worse state than Scratch-'n-Dent) while paying the full price. Unfortunately, it seems that you are unable or unwilling to help me in any way to assure with the safe arrival of my orders, not by by packaging in a better way nor by shipping each item separately (with me paying the extra fees).
You leave me with no choice but to cancel my 7 subscriptions with Pazio. Please confirm the cancellation. Thank you.
