Hi Cosmo,
I think I might be missing a couple of volumes from my Adventure Path subscription. I received #26: The Sixfold Trial fine as part of order #1227868 (many thanks) but my next volume is showing up as #29: Mother of Flies scheduled to ship January 2010 with no mention of #27 & #28.
These missing volumes don't appear in my downloads either and my pre-Christmas excitement is getting the better of me.
Could you please take a look into this and see what might be occurring.
Many thanks,
Andrew (Miph-not-Melf) Smith
Me Again :D
I've just been delving around in my account details and noticed that there was no telephone number associated with my delivery address and some BIG RED WRITING saying that one must be supplied. Could this be the reason for the missing orders? I've now added a telephone number.
Cheers,
Andrew (Miph-not-Melf) Smith
Director of Sales
|
Me Again :D
I've just been delving around in my account details and noticed that there was no telephone number associated with my delivery address and some BIG RED WRITING saying that one must be supplied. Could this be the reason for the missing orders? I've now added a telephone number.
Cheers,
Andrew (Miph-not-Melf) Smith
That is exactly why those issues were not shipped. :)
I have created an order for you for Pathfinder #27 and #28, for which you should have just received a confirmation email. We will get your books shipped out as soon as possible.
As a side note, you may want to ensure that you are able to received emails to the associated email address from customer.service@paizo.com and that our emails are not filtered as spam.
Thanks,
cos
Cheers Cosmo,
I assume my PDF downloads will appear when the products ship.
Stellar customer service as per usual.