Book fell apart.


Customer Service

Scarab Sages

As I used my AP#26, the pages started falling out. Not that I bent the book backwards or threw it across the room at the players - then I would have expected it.

Instead, after I turned the page, it simply let go of the binding.

I get the only bad one (I hope) or a bad lot of lead-based Chinese glue?

Sczarni

Airhead wrote:

As I used my AP#26, the pages started falling out. Not that I bent the book backwards or threw it across the room at the players - then I would have expected it.

Instead, after I turned the page, it simply let go of the binding.

I get the only bad one (I hope) or a bad lot of lead-based Chinese glue?

This should prolly be in the customer service forum...

Sovereign Court

Airhead wrote:

As I used my AP#26, the pages started falling out. Not that I bent the book backwards or threw it across the room at the players - then I would have expected it.

Instead, after I turned the page, it simply let go of the binding.

I get the only bad one (I hope) or a bad lot of lead-based Chinese glue?

Paizo tend to be good at replacing these, but yeah - customer service forum

Paizo Employee Director of Sales

Airhead wrote:

As I used my AP#26, the pages started falling out. Not that I bent the book backwards or threw it across the room at the players - then I would have expected it.

Instead, after I turned the page, it simply let go of the binding.

I get the only bad one (I hope) or a bad lot of lead-based Chinese glue?

I'll send you an email with information about how we can deal with this. Check your inbox!

Thanks,
cos

Scarab Sages

WOW, talk about great customer service. I wish all businesses would follow this model.

***

Cosmo. Thank you again for the offer, but we've finished the module. No need to replace and even though it came unbound, I was able to get through it. (even helped a bit taking out the map page).

I mainly posted to give you guys a heads up. Hope my issue was a one time thing (first book, cold hot glue, after a 3 day weekend, etc.). Instead of a "your publisher had a QC problem." issue.

Thanks again.

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