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I have recently changed computers, the old one is fried. Now I cannot open any of my PDFs using Adobe Acrobat 9.2. I have Vista Home Premium on this new machine, is that the problem?
I am in the middle of converting my gaming group (6 guys) to PRPG and the ability to easily share information about the campaign world (Golarion) is really helping.
Any help would be helpful.
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When you say it "cannot" open PDFs, what do you mean exactly? Do you get an error message? Does the houghglass appear (or whatever passes for an hourglass in Vista) and mysteriously go away?
Off the top of my head, I would say you need to check your file associations and make sure Acrobat is tied to PDFs. Another thing you can do is right-click on the file, select "open with," select "choose program" and select Adobe Acrobat from the menu that appears.
Also, you might try downgrading to an older version of Acrobat (try this thread).
Keep us updated.
-Skeld
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Thank you Skeld.
I am getting different kinds of error messages mostly to the effect of the file is "damaged". I tried using Adobe Acrobat 8 but it wouldn't even try to open the files, giving an immediate error message. Adobe Acrobat 9.2 opens the files but only displays blank (correctly)water marked pages.
Chief Technical Officer
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Thank you Skeld.
I am getting different kinds of error messages mostly to the effect of the file is "damaged". I tried using Adobe Acrobat 8 but it wouldn't even try to open the files, giving an immediate error message. Adobe Acrobat 9.2 opens the files but only displays blank (correctly)water marked pages.
Hmm. I've heard of similar things before... I'm gonna go with "uninstall and reinstall Adobe Reader" as the most likely solution.
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Thanks for the advice, reinstalling Adobe Reader creates the same errors.
First I get "insufficent data to display"
Next window says "IXJGYG+NexusSerifOT-Italic"
Last window says "contact creator of document"
I recieved these messages from the Preview Bestairy II PDF but I get the same messages except the IXJGYG is a different letter sequence for different PDFs.
I've been doing business with Paizo since early 2001. I have full confidence in your products I was just hoping maybe someone there had experienced this exact problem.
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Chief Technical Officer
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Thanks for the advice, reinstalling Adobe Reader creates the same errors.
First I get "insufficent data to display"
Next window says "IXJGYG+NexusSerifOT-Italic"
Last window says "contact creator of document"I recieved these messages from the Preview Bestairy II PDF but I get the same messages except the IXJGYG is a different letter sequence for different PDFs.
I've been doing business with Paizo since early 2001. I have full confidence in your products I was just hoping maybe someone there had experienced this exact problem.
Well, it's claiming you have a corrupt font; in particular, one that's actually embedded in the document. Of course, if it were *actually* corrupt, everyone else would have the same problem. In my experience, this error message is *really* a symptom of a corrupt Reader installation. But there are other possibilities.
Have you tried another PDF viewer? If that works, it's definitely your Acrobat install. Did you uninstall it using the uninstaller, and reinstall it with a freshly downloaded copy?
It is also possible that the document was corrupted in transit from our server, but when that happens, it usually won't even unzip. At any rate, repersonalizing and redownloading it would fix it.
Another possibility is that the document is getting corrupted by your unzipping utility, so using a different unzipper could solve the problem.
If trying another PDF viewer, repersonalizing and redownloading, and using a different unzipper *all* don't work, I'd look to something unique to your OS configuration. )Does the PDF work on other computers?)
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I have recently changed computers, the old one is fried. Now I cannot open any of my PDFs using Adobe Acrobat 9.2. I have Vista Home Premium on this new machine, is that the problem?
How did you transfer the file to the new machine? CD/flash drive or re-personalizing/re-downloading? I've seen Flash drives in particular not play nice with PDFs before.
Like Vic said, I would try re-personalizing and redownloading
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Thanks for all the help everyone.
Turns out it was corrected by reinstalling Acrobat(for a third time) and unzipping the files with a different utility. I'm still blaming the whole thing on Vista, I've never had trouble with a Paizo PDF before.
Now on to brain washin..I mean sharing with my friends the glory of Golarion.