Two questions about order #1005549


Customer Service

Dark Archive

Hi Cosmo,

I've got two questions about this order:

1. Why did you include Dungeon Magazin #138? You already shipped a replacement copy to me at an earlier point! I guess you didn't update your records.

2. Why did my order package NOT include a copy of the Legacy of Fire Player's Guide? With Second Darkness, you shipped the PG free to subscribers and I (perhaps illegitimately) expected or at least hoped for a similiar bargain this time. Please let me know if that's just an oversight. If not, I'd like to add a PG print copy to my order #1005549 at my own cost (I definitely don't want to pay for shipping twice, being an international customer!). Thanks,

Windjammer

Paizo Employee Director of Sales

Windjammer wrote:

Hi Cosmo,

I've got two questions about this order:

1. Why did you include Dungeon Magazin #138? You already shipped a replacement copy to me at an earlier point! I guess you didn't update your records.

2. Why did my order package NOT include a copy of the Legacy of Fire Player's Guide? With Second Darkness, you shipped the PG free to subscribers and I (perhaps illegitimately) expected or at least hoped for a similiar bargain this time. Please let me know if that's just an oversight. If not, I'd like to add a PG print copy to my order #1005549 at my own cost (I definitely don't want to pay for shipping twice, being an international customer!). Thanks,

Windjammer

1) The replacement was canceled, it probably just showed up on the email since it was still on the order. I have removed it.

2) For Legacy of Fire, we gave a free copy of the Player's Guide PDF. You can download your free PDF on your My Downloads page. I have added a print copy onto your order, and sent you a new confirmation email.

Thanks,
cos

Dark Archive

Thanks for updating my order, Cosmo!

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