Paizo Order #962911


Customer Service

Dark Archive

Hi,

I received an automatic email confirmation of this order currently being shipped. One query: the email specifies the 5 items I ordered (and correctly so) but doesn't mention a bonus item you promised to ship me when something didn't work out last time with my orders. Please check my account re my previous order where I reported that Dungeon Magazine issue no. 138 was water damaged - you promised to replace it next time I ordered from you.

Thanks!

Paizo Employee Director of Sales

Windjammer wrote:

Hi,

I received an automatic email confirmation of this order currently being shipped. One query: the email specifies the 5 items I ordered (and correctly so) but doesn't mention a bonus item you promised to ship me when something didn't work out last time with my orders. Please check my account re my previous order where I reported that Dungeon Magazine issue no. 138 was water damaged - you promised to replace it next time I ordered from you.

Thanks!

Ah ha.

This is a perfect example of what happens when we try to combine non-subscription items with subscription shipments. Evidently, back in July we thought we had it ready and tested it here. That Dungeon should have gone with your Pathfinder shipment last August. Instead it is stuck there in your sidecart and refuses to go anywhere.

Since your order has already shipped, I will just send the replacement by itself right away. I apologize for the delay.

Thanks,
cos

Dark Archive

Thanks Cos! I just received the extra order's shipment confirmation in my email inbox.

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