When should I stop refreshing?

[Mark Moreland]

Knowing my obsessive tendencies, I know that I will continue to refresh both my email and downloads pages alternately every minute or so all night long instead of packing for my vacation tomorrow. Is there a time after which it is pointless for me to do so because you will have all gone home and the pdfs won't come no matter how many times I click f5?

[Vic Wertz]

yoda8myhead wrote:

Knowing my obsessive tendencies, I know that I will continue to refresh both my email and downloads pages alternately every minute or so all night long instead of packing for my vacation tomorrow. Is there a time after which it is pointless for me to do so because you will have all gone home and the pdfs won't come no matter how many times I click f5?

I'm going home soon, but Gary is still running labels, and plans to plow through a lot more still.

[SirUrza]

Poor Yoda, he's been cursing us on chat for 5 hours.

[Gary Teter]

yoda, turns out your order didn't quite fit into the "fast queue" because it had a cancelled item on it. The fast queue is probably overly literal about what orders it will process, but in this case you lucked out, because the first several hundred orders that went through the fast queue got mangled by a bug that I thought I had squished, and won't be able to unsquish until tomorrow.

So I'm picking your order manually via the "slow queue" as soon as I can, which I expect to be in a few minutes.

[Gary Teter]

Aaaannnd, it's shipped.

[Golbez57]

Awesome! Being a subscriber with no order oddities, then, sounds like I might see the PDF before the weekend! *chants* Squish the bug, SQUISH the bug, SQUISH THE BUG! Also glad that you got yours before vacation, yoda.

[Mark Moreland]

Gary just came on the chat to personally tell me when it shipped. He timed it perfectly when the email hit my inbox. That's talent and customer service blended together into a fine puree of awesome. Thanks Gary!

[tbug]

You guys are amazing. I'm continually blown away by your incredible customer service.

I must have been in the fast queue since I have #13 already, so I'm not looking for any special treatment or anything here--I'm just praising what I see as praiseworthy.

[Mr Baron]

its interesting that I received confirmation on PF13, but PF12 is still pending.....Hopefully tomorrow?????

[Gary Teter]

Yeah, the rest will have to go out tomorrow. I'm bushed.

[Mothman]

Get some rest Gary!

[tbug]

Mr Baron wrote:

its interesting that I received confirmation on PF13, but PF12 is still pending.....Hopefully tomorrow?????

Me too. I'm reading PF 13 and loving it. :) Presumably I'll get my PF 12 and hardcover before too much longer, but I can only read one thing at a time anyway.

[DitheringFool]

Gary Teter wrote:

Yeah, the rest will have to go out tomorrow. I'm bushed.

Is today the tomorrow you speak of?

I have an oddity in my order (#988233)...I hope that doesn't push me into next week.

[Golbez57]

What a nice wake-up present. It's perfect timing, as the group just rescued Trinia Sabor from the gathering mobs last night and are starting to develop a hatred for whoever's responsible for all the recent ills. So excited to see how everything comes to a head....

Enjoy the weekend, Gary!

[Majuba]

When should I start refreshing?

[Vic Wertz]

Mr Baron wrote:

its interesting that I received confirmation on PF13, but PF12 is still pending.....?????

We split your order into two packages because it would have been overweight, thus saving you some money. The other box should get processed today.

[Vic Wertz]

DitheringFool wrote:

Gary Teter wrote:

Yeah, the rest will have to go out tomorrow. I'm bushed.

Is today the tomorrow you speak of?

I have an oddity in my order (#988233)...I hope that doesn't push me into next week.

Errr... that replacement item isn't going to be in today, and your order is waiting for it. Would you prefer to slide the replacement into next month's box?

[Dryder]

Gary Teter wrote:

Yeah, the rest will have to go out tomorrow. I'm bushed.

Well, at least I can go to bed now... ;)

Thanx for your work, Gary!

[DitheringFool]

Vic Wertz wrote:

DitheringFool wrote:

I have an oddity in my order (#988233)...I hope that doesn't push me into next week.

Errr... that replacement item isn't going to be in today, and your order is waiting for it. Would you prefer to slide the replacement into next month's box?

Yes, thank you!!!

[Vic Wertz]

DitheringFool wrote:

Vic Wertz wrote:

DitheringFool wrote:

I have an oddity in my order (#988233)...I hope that doesn't push me into next week.

Errr... that replacement item isn't going to be in today, and your order is waiting for it. Would you prefer to slide the replacement into next month's box?

Yes, thank you!!!

Done!

[Mr Baron]

Vic,

Thanks for the reply. I appreciate you guys looking for ways to reduce shipping costs. I will never complain about saving money! I am looking forward to some good news today!

[DitheringFool]

Vic Wertz wrote:

DitheringFool wrote:

Vic Wertz wrote:

DitheringFool wrote:

I have an oddity in my order (#988233)...I hope that doesn't push me into next week.

Errr... that replacement item isn't going to be in today, and your order is waiting for it. Would you prefer to slide the replacement into next month's box?

Yes, thank you!!!

Done!

Incredible! I know you guys are working in overdrive - thanks for your passion!

[Majuba]

Let's see.. it's my birthday this weekend, and I wish Gary would post that the fast queue is fixed and restarted in 6 minutes.

[Edit: To predict the future - YAY! Thanks Gary!]

[Gary Teter]

I've fixed the problems with the fast queue and have restarted it.

[DragonBelow]

Thanks, just got the email about the fixed order :)

Have a good weekend guys!

[Gary Teter]

OK, I've run everything I can through the fast queue, so it'll be Monday and the normal warehouse process for the remaining subscription orders that haven't already been fulfilled. Subscription orders are marked as "expedited" so they will be processed ahead of everything else.