Order placed on may 29th--still not received! #964945

[Olivier Rayé-Lalonde]

Greetings. On June 10th 2008 you sent me a confirmation mail regarding my order numbered#964945.

I would like to enquire about the delay that is happening right now. It has been well over the estimated 7-11 days of shipping time stated in the confirmation mail. We might consider this a whole month!

I would like to know where my package is, and if there is a tracking number I can use with Postes Canada (Cana Postal Services) to inquire directly about the parcel and its whereabouts.

Thanks for your support.

[Cosmo]

cooleyo wrote:

Greetings. On June 10th 2008 you sent me a confirmation mail regarding my order numbered#964945.

I would like to enquire about the delay that is happening right now. It has been well over the estimated 7-11 days of shipping time stated in the confirmation mail. We might consider this a whole month!

I would like to know where my package is, and if there is a tracking number I can use with Postes Canada (Cana Postal Services) to inquire directly about the parcel and its whereabouts.

Thanks for your support.

I will set your to get a replacement order. We will have to bring in another Armytransport Division from our distributor, so the replacement order will take another 5 to 11 business days to ship from our warehouse. If your order should show up in this time (between now and when you get shipping confirmation for the replacement), let me know so I can cancel the replacements.

Thanks,
cos

[Olivier Rayé-Lalonde]

Cosmo wrote:

I will set your to get a replacement order.

Could you please make sure that the shipping address (parcel destination) includes "appt. 1"? I noticed that the confirmation email you sent me did not include this crucial information--that might explain why the first shipment did not reach me.

I live in the first apartment of the address you have shown in the confirmation mail.

Thanks, looking forward to my wares...

[Cosmo]

cooleyo wrote:

Cosmo wrote:

I will set your to get a replacement order.

Could you please make sure that the shipping address (parcel destination) includes "appt. 1"? I noticed that the confirmation email you sent me did not include this crucial information--that might explain why the first shipment did not reach me.

I live in the first apartment of the address you have shown in the confirmation mail.

Thanks, looking forward to my wares...

Yeah, that would most likely be why your order didn't reach you.

I have made the change to your replacement order, and sent you a new confirmation email. Given this new information, however, it is most likely that the order will be returned to us due to the incomplete address. However, you may be well-served to check with your local post office and/or your building management to see if they've received the order or could watch out for it. There is a possibility that someone saw your order and decided to hold it to see if someone would come and claim it. Most likely, though, at this point the order is probably on it's way back to us.

Thanks,
cos

[Olivier Rayé-Lalonde]

Hey cos,

I just wanted to say that I finally received my order. It took a while, but it was worth it.

Thanks for sending a replacement shipping.

[Vic Wertz]

cooleyo wrote:

Hey cos,

I just wanted to say that I finally received my order. It took a while, but it was worth it.

Thanks for sending a replacement shipping.

Glad you got it. Please let us know if the original order ever shows up.