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Hello Cosmo and Company,
I sent the following email to CustServ on Thursday, but as I've not received a response there, I figured I'd give it a go here, too. I'll be leaving town for a week on Thursday, and am hoping to follow whatever steps are necessary before then. The order number was/is 966940, placed on 6/3. Thanks!
"I was thrilled today to receive a box containing "Classic Monsters Revisited" and "Curse of the Crimson Throne" item cards. Not so thrilling was my discovery, a moment ago, that there is a large vertical tear from bottom to near the top of p. 55/56.
I'd like to have the book replaced. I still have the original packaging. There is no damage to the item cards. Please advise me how to proceed."
Director of Sales
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Hello Cosmo and Company,
I sent the following email to CustServ on Thursday, but as I've not received a response there, I figured I'd give it a go here, too. I'll be leaving town for a week on Thursday, and am hoping to follow whatever steps are necessary before then. The order number was/is 966940, placed on 6/3. Thanks!
"I was thrilled today to receive a box containing "Classic Monsters Revisited" and "Curse of the Crimson Throne" item cards. Not so thrilling was my discovery, a moment ago, that there is a large vertical tear from bottom to near the top of p. 55/56.
I'd like to have the book replaced. I still have the original packaging. There is no damage to the item cards. Please advise me how to proceed."
I apologize for the damaged book (and the delayed response)!
I will put a replacement book in with your next subscription shipment. In the meantime, please hold on to the damaged copy until your replacement arrive, then dispose of it as you will.
Thanks,
cos
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Thanks so much, Cosmo, and no worries; Paizo has the best customer service of any business I've supported. I know you guys have been absolutely swamped with the glitch on Pathfinder #10 orders and the like. Here's wishing y'all well in getting that sorted out, and thank you again for the fresh copy.