Just received order - missing Gazetteer


Customer Service

Paizo Employee Director of Sales

SavageRobby wrote:


(Lets hope the third time is a charm. The last two posts got eaten.)

I just got my latest order, which was supposed to be PF9 and the PF Gazetteer, but only PF9 was in the envelope. The shipping notice I got on Monday said both were shipping, and the charge under my order history was for both.

We're doing our first PF session tomorrow night. I was so hoping to have the Gazetteer for that. :(

Also, strangely, the Gaz isn't showing up on My Subscriptions page at all. It shows the Harrow Deck (shipped) and Guide to Darkmoon Vale (not shipped) ... but the Gazetteer is oddly absent.

I apologize for the missing book, and the inconvenience! I will get a Gazetteer shipped out to you as soon as possible. In the meantime, you should have PDF of the Gazetteer available on your My Downloads page. It should show up as shipped on your My Subscriptions page next week, after all of the subscription orders have been shipped.

thanks,
cos


Cosmo wrote:

I apologize for the missing book, and the inconvenience! I will get a Gazetteer shipped out to you as soon as possible. In the meantime, you should have PDF of the Gazetteer available on your My Downloads page. It should show up as shipped on your My Subscriptions page next week, after all of the subscription orders have been shipped.

thanks,
cos

Thanks, Cosmo - and thanks for taking care of shipping as well. :)

I downloaded the PDF right away, and tore through it. (Despite not showing up in My Subscriptions, it did show up in My Downloads. Happy days.) Hence the great excitement about having the book for our first session. But c'est la vie. We'll have more sessions.

Sorry for the extra posts. Message board funkiness. I'm going to see if I can delete the other thread that appeared then disappeared then appeared again.

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