Order # 908362


Customer Service


Pathfinder Adventure, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Only one of these was placed in my downloads folder. I see PDFs for sale - are these not under the same rules as the new stuff or was than an oversight?

Order Information
Order # 908362
Placed March 11, 2008
GameMastery Module TC1: Into the Haunted Forest (OGL) Print Edition
Shipped March 17, 2008
GameMastery Module D2: Seven Swords of Sin (OGL) Print Edition
Shipped March 17, 2008
GameMastery Module U1: Gallery of Evil (OGL) (Print Edition)
Shipped March 17, 2008
GameMastery Module E1: Carnival of Tears (OGL) Print Edition
Shipped March 17, 2008

Sczarni

i believe that you only get the PDF of items that are shipped as part of the subscription, so if you ordered these to catch up you wouldn't get them. TC1 is an exception because it was not part of the subscription process

Paizo Employee Director of Sales

Brian Greene wrote:

Only one of these was placed in my downloads folder. I see PDFs for sale - are these not under the same rules as the new stuff or was than an oversight?

Order Information
Order # 908362
Placed March 11, 2008
GameMastery Module TC1: Into the Haunted Forest (OGL) Print Edition
Shipped March 17, 2008
GameMastery Module D2: Seven Swords of Sin (OGL) Print Edition
Shipped March 17, 2008
GameMastery Module U1: Gallery of Evil (OGL) (Print Edition)
Shipped March 17, 2008
GameMastery Module E1: Carnival of Tears (OGL) Print Edition
Shipped March 17, 2008

The Captain is correct. The modules listed above that came out before your subscription started do not come with a free PDF. However, your subscription, which started with Module J1, should have included Module E1 and I don't know why that didn't ship when it should have. I have, therefore, added the PDF of Module E1 to your My Downloads section, since it should have been there already and you shouldn't have had to order it separately.

Looking at your subscription and your order history, it appears that you are also missing Module J2: Guardians of Dragonfall. This module should have also been sent from your subscription and was not. If you wish to get this Module, you will also get the PDF for free (but you will need to let me know so I can set it up for you, as the automated process that grants the PDF only works at the time of a product's release).

I've checked your subscription for this week's releases and it appears to be functioning normally now.

Thanks,
cos

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