I'm checking the math, and I'm not getting the discount.
I understand the 15% is NOT on top of any existing discount, but it's just not showing up at all. I don't get it, I'm logged in, it's March 10th, I thought we were supposed to get 15% off stuff. What have I missed?
Yeah I went through checkout all the way and placed my order even, and neither do I see any mention of the Subscriber discount. Not even in the confirmation email... What's the deal?
That doesn't actually take effect until March the 10th. Today. So if it shipped prior to that you won't see it. That was part of the original announcement, but many folks didn't catch it.
Yeah I went through checkout all the way and placed my order even, and neither do I see any mention of the Subscriber discount. Not even in the confirmation email... What's the deal?That doesn't actually take effect until March the 10th. Today. So if it shipped prior to that you won't see it. That was part of the original announcement, but many folks didn't catch it.
Well I can't speak for anyone else, but I'm talking about today.
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Yeah I went through checkout all the way and placed my order even, and neither do I see any mention of the Subscriber discount. Not even in the confirmation email... What's the deal?That doesn't actually take effect until March the 10th. Today. So if it shipped prior to that you won't see it. That was part of the original announcement, but many folks didn't catch it.
Actually that was an order placed TODAY, which by my calendar is March 10th...
My mistake gentlemen.. I didn't read closely enough. Please proceed.
My mistake gentlemen.. I didn't read closely enough. Please proceed.Sigh. It wasn't working correctly. Gary has fixed it now.
We'll hunt down any orders placed since midnight and retroactively apply the discount.
Awesome. Thank you.
Aaaaaaand.......order placed. :-)
Sigh. It wasn't working correctly. Gary has fixed it now.
We'll hunt down any orders placed since midnight and retroactively apply the discount.
Sorry Vic, I shouldn't have tried to help.
Does that work for orders not yet shipped? I forgot about the discount and ordered Guide to Korvosa and the Harrow deck last Thursday. They're still pending... (Order #906146)
Thanks,
David
I ordered the Harrow Deck last week too! (Order #906174) And mine hasn't shipped yet either, so I'm also very interested in the answer to this question.
CEO
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Sorry Vic, I shouldn't have tried to help.Sigh. It wasn't working correctly. Gary has fixed it now.
We'll hunt down any orders placed since midnight and retroactively apply the discount.
Hey Watcher. Don't feel sorry. We love it when our customers step in to help other customers. Please, feel free to help whenever you want!
-Lisa
Sigh. It wasn't working correctly. Gary has fixed it now.
Sorry if I'm being dense, but at what point in the order should I see the discount? I have a cart full of stuff, but going to check out still shows me regular prices...
Thanks,
Tim.
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Chief Technical Officer
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Sigh. It wasn't working correctly. Gary has fixed it now.
Sorry if I'm being dense, but at what point in the order should I see the discount? I have a cart full of stuff, but going to check out still shows me regular prices...
Thanks,
Tim.
You should see it on the Order Summary page, after you've selected a payment method and shipping address, but before you actually submit the order.
The discount is applied during the order process, not during the shipping process, so only orders placed today or later qualify for the discount.
funny, this is suppose to be a bonus for being a Pathfinder subscriber. I would think there would be something in place to recieve the discount for this month shipments because as a subscriber the order goes in automatically, in my case i believe the order even shipped on the 11th. Keep in mind my order only contained subcription items.
so I'll only start to receive my discount come next months shipment
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Chief Technical Officer
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The discount is applied during the order process, not during the shipping process, so only orders placed today or later qualify for the discount.funny, this is suppose to be a bonus for being a Pathfinder subscriber. I would think there would be something in place to recieve the discount for this month shipments because as a subscriber the order goes in automatically, in my case i believe the order even shipped on the 11th. Keep in mind my order only contained subcription items.
Subscription orders are created when we recieve inventory; orders for Pathfinder 7 were created before the benefit kicked in. This is by design: we specifically intended the Pathfinder Advantage discount to began after Pathfinder 7 because Pathfinder 7 already comes with its own subscriber benefit—a free print copy of the Curse of the Crimson Throne Player's Guide.
so I'll only start to receive my discount come next months shipment
That may be the first Pathfinder Chronicles shipment to benefit, but other orders you place before then will also qualify.
You should see it on the Order Summary page, after you've selected a payment method and shipping address, but before you actually submit the order.
I've got the address and payment details entered, I have a 'Place Your Order' button available, but the only discount I see applied is that one of the items (3.5 DM Screen) is at sale price. I'm showing as a subscriber OK in 'My Subscriptions', and I've had Pathfinder #6 shipped (I've been able to download the PDFs) and #7 pending - that should be all that's needed to qualify, right?
Just to help Paizo staff to hunt down my order, placed on March 11th : its number is #890297.
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Chief Technical Officer
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You should see it on the Order Summary page, after you've selected a payment method and shipping address, but before you actually submit the order.I've got the address and payment details entered, I have a 'Place Your Order' button available, but the only discount I see applied is that one of the items (3.5 DM Screen) is at sale price. I'm showing as a subscriber OK in 'My Subscriptions', and I've had Pathfinder #6 shipped (I've been able to download the PDFs) and #7 pending - that should be all that's needed to qualify, right?
Hmm. Looks like an unusual chain of events made it so that your Pathfinder 7 needs to ship before you qualify for the Pathfinder Advantage. It should go out today, though.
(We'll tweak the code to account for your situation as well, so the next guy in your situation won't have to wait—thanks for bringing it to our attention!)
Hmm. Looks like an unusual chain of events made it so that your Pathfinder 7 needs to ship before you qualify for the Pathfinder Advantage. It should go out today, though.(We'll tweak the code to account for your situation as well, so the next guy in your situation won't have to wait—thanks for bringing it to our attention!)
Yeah, I jumped straight from #6 (where I started) to #8, and you guys had to fix it manually (much appreciated). I guess I confused things by trying to back-date to start from #6 just as #7 was shipping :(
Thanks for your help - and apologies to whoever picks up the same question from the customer.services mailbox, I'm afraid I got a bit impatient for an answer.
Just to let you know, it works fine - I got the confirmation #7 was shipping, and promptly put my pending shopping cart through with the Pathfinder Advantage discount :)
(Nice that the cart holds its contents for several days so that I didn't have to go and select everything again.)
Thanks again for your help - now I just have to sit and count the days 'til all this lovely loot arrives!