Order 881008


Customer Service


Hi, I have a few questions about this order. First, why isn't the Pathfinder Advantage applied? The email is worded so that it seems that all this will ship after the tenth (and if not, can you hold it a few days so the Pathfinder Advantage does apply?)

Second, the order total is $71.19. What the heck [stronger expletive removed]? I cannot pass this by the wife!

When I signed up for the chronicles I was lead to believe that we would have an extra book or game item every other month or so, like six extra items a year. Now I am getting three all at once? Will this continue? I really do not want more than two products a month ever, no more than a $35 charge. I also want everything pathfinder, no gaps (with the possible exception of the item cards (but including the harrow deck!)). If pathfinder is going to be more than that I will (have to) cancel out, which I wouldn't like because I really love the products. I expressed my concerns before about Paizo going the "TSR way" with this, which I would consider a big mistake...


Anyone?

Paizo Employee Chief Technical Officer

RobertDD wrote:
First, why isn't the Pathfinder Advantage applied?

Robert,

The Pathfinder Advantage doesn't apply because that benefit begins on March 10. Orders for these products are going out starting today, and your order, along with the other subscription orders, will be shipping imminently. We've never intended for the Pathfinder Advantage to be applied to these products; we've long been letting people know that they were due to ship in late February or early March.

RobertDD wrote:
When I signed up for the chronicles I was lead to believe that we would have an extra book or game item every other month or so, like six extra items a year. Now I am getting three all at once? Will this continue? I really do not want more than two products a month ever, no more than a $35 charge. I also want everything pathfinder, no gaps (with the possible exception of the item cards (but including the harrow deck!)). If pathfinder is going to be more than that I will (have to) cancel out, which I wouldn't like because I really love the products. I expressed my concerns before about Paizo going the "TSR way" with this, which I would consider a big mistake...

When we announced the Pathfinder Chronicles subscription, we explained that it contains products with varying prices on an irregular release schedule, and thus wouldn't suit people who were looking for a predictable subscription. In our original release schedule, there were several occasions where the Chronicles line contained multiple releases in some months, and no releases in other months.

That said, the only reason you're seeing three products shipping now is that the Rise of the Runelords Map Folio was delayed from February. The Guide to Korvosa and the Harrow Deck have long been planned to coincide with the first chapter of Curse of the Crimson Throne.

We've recently gone to some effort to make the Pathfinder Chronicles schedule a little more regular, but it's still true that pricing and schedules for the line will vary throughout the year. To see our current lineup, head to the Pathfinder Chronicles page. In particular, you'll want to note that we've currently got two products slotted for April (though there's a high probability that the Gazetteer will slide to May), and we've got a $49.99 hardcover campaign setting due in August. (Note also that we've removed the Item Cards from the subscription.)

We do realize that some people have a budget, while others want as much information as possible without regard for cost, and we're trying to do our best to balance those demands.

Paizo Employee CEO

Vic Wertz wrote:
RobertDD wrote:
First, why isn't the Pathfinder Advantage applied?

Robert,

The Pathfinder Advantage doesn't apply because that benefit begins on March 10. Orders for these products are going out starting today, and your order, along with the other subscription orders, will be shipping imminently. We've never intended for the Pathfinder Advantage to be applied to these products; we've long been letting people know that they were due to ship in late February or early March.

I just wanted to add that one of the reasons that we intended for the Pathfinder Advantage to kick in after Pathfinder 7 is that we're already including a free copy of the Player's Guide as a subscriber benefit with that volume.


Well, I am sorry, but at this point I have to cancel my subscriptions. It really has gotten to the point where I cannot justify the cost anymore.

The collector in me wants to collect it all. It is why I signed up from the start. But if I can't have the complete set, I don't really want any of it.

I am extremely sorry to have to make this decission, especially since I have had so much fun reading through all of it, but tagging on more and more to the pathfinder world has gotten to be too much at this point. So please cancel my order and my subscriptions before it goes out, and thank you for the teriffic first adventure path. :(

Paizo Employee Director of Sales

RobertDD wrote:

Well, I am sorry, but at this point I have to cancel my subscriptions. It really has gotten to the point where I cannot justify the cost anymore.

The collector in me wants to collect it all. It is why I signed up from the start. But if I can't have the complete set, I don't really want any of it.

I am extremely sorry to have to make this decission, especially since I have had so much fun reading through all of it, but tagging on more and more to the pathfinder world has gotten to be too much at this point. So please cancel my order and my subscriptions before it goes out, and thank you for the teriffic first adventure path. :(

Your subscriptions have been canceled.

Thanks,
cos


Cosmo, is that including the order that was going to be sent to me on the 11th? Please don't send that one and don't charge me for it!

While the downloads for that order have been made available to me today (I just noticed) I haven't and won't download them.

Paizo Employee Director of Sales

RobertDD wrote:

Cosmo, is that including the order that was going to be sent to me on the 11th? Please don't send that one and don't charge me for it!

While the downloads for that order have been made available to me today (I just noticed) I haven't and won't download them.

Your order did ship before we received your cancellation notice, but I stopped the shipment from leaving the warehouse and you have been fully refunded for the charge. The PDFs have been removed.

Thanks,
cos


Thank you so much!
Customer service is the best here. Even the ex-customer is king, it seems. I will more than likely be back to purchase more D&D materials in the future. Meanwhile, all the best to everyone!

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