Order #848218

[Richard Weimer]

I have not yet received my print edition of Pathfinder #5 and GameMastery Module J2 (mailed January 15th per the order history status). I have received the subsequent shipment, order #868131, with PF #6 and GM U2, as well as all previous print editions.

Thank you,

-- Richard Weimer
rw_weimer@hotmail DOT com

[Cosmo]

Richard Weimer wrote:

I have not yet received my print edition of Pathfinder #5 and GameMastery Module J2 (mailed January 15th per the order history status). I have received the subsequent shipment, order #868131, with PF #6 and GM U2, as well as all previous print editions.

Thank you,

-- Richard Weimer
rw_weimer@hotmail DOT com

Your order shipped out to you via USPS Standard Mail, which has an estimated delivery time of 3 to 10 business days. Today would be business day 11 from the 15th, so at this point it is late but not so much that we should give up on it. It is completely unheard-of for a more recently shipped package to pass a previous package in transit. It is rare, but it happens.

Therefore, please give your order another week to show up. If you still haven't seen it by the end of next week, let me know and I will put replacements in with your next subscription shipment.

thanks,
cos

[Richard Weimer]

Cos,
Good timing. I received the missing package today. That's the good news. The bad news is that the shipping container was horribly mangled. In fact, the USPS had applied plastic shrink wrap around it, and included a note about how such things sometimes happen and apologized for it.

When I opened the package, the modules inside it are, at best, barely usable. They appear to have nearly been bent in half at several places, making them nearly impossible to even open.

What is the procedure to get a replacement for these two modules? Do I have to ship the damaged ones to you? Contact the USPS? Anything else?

Thanks,

-- Richard Weimer

[Cosmo]

Richard Weimer wrote:

Cos,

Good timing. I received the missing package today. That's the good news. The bad news is that the shipping container was horribly mangled. In fact, the USPS had applied plastic shrink wrap around it, and included a note about how such things sometimes happen and apologized for it.

When I opened the package, the modules inside it are, at best, barely usable. They appear to have nearly been bent in half at several places, making them nearly impossible to even open.

What is the procedure to get a replacement for these two modules? Do I have to ship the damaged ones to you? Contact the USPS? Anything else?

Thanks,

-- Richard Weimer

Richard,

I will put replacement copies in with your next subscription shipment.

However, I would suggest that you consider switching you shipping method for your subscriptions to something like UPS Ground. While it is a more expensive option, the packages are packed in a larger UPS box and they are insured and trackable. With the USPS shipments, these things occasionally happen and neither you (the recipient) nor we (the sender) have any recourse. I will send replacements for this shipment, but we will not be able to do so if this should happen again.

thanks,
cos

[Richard Weimer]

Cosmo wrote:

Richard Weimer wrote:

Cos,

Good timing. I received the missing package today. That's the good news. The bad news is that the shipping container was horribly mangled. In fact, the USPS had applied plastic shrink wrap around it, and included a note about how such things sometimes happen and apologized for it.

When I opened the package, the modules inside it are, at best, barely usable. They appear to have nearly been bent in half at several places, making them nearly impossible to even open.

What is the procedure to get a replacement for these two modules? Do I have to ship the damaged ones to you? Contact the USPS? Anything else?

Thanks,

-- Richard Weimer

Richard,

I will put replacement copies in with your next subscription shipment.

However, I would suggest that you consider switching you shipping method for your subscriptions to something like UPS Ground. While it is a more expensive option, the packages are packed in a larger UPS box and they are insured and trackable. With the USPS shipments, these things occasionally happen and neither you (the recipient) nor we (the sender) have any recourse. I will send replacements for this shipment, but we will not be able to do so if this should happen again.

thanks,
cos

Thank you for the quick reply. I have changed my shipping method to UPS Ground for future deliveries.

--Richard Weimer