I have a couple questions about order 868259.
In my account is shows it only containing Pathfinder #6, but the email I received said I should also be getting Hangman's Noose in the same package. Which is correct?
Second, what happened to the shipping cost? It would appear that I am going to be charged $8 shipping for items (One pathfinder and one module) that I was previously charged $4 to ship. Is this order still going out int he cardboard mailer? Last month my shipping charges went up due to the inclusion on the Runelords item deck, but I was expecting the charge to have gone back down this month.
Thanks in advance for answers.
Director of Sales
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I have a couple questions about order 868259.
In my account is shows it only containing Pathfinder #6, but the email I received said I should also be getting Hangman's Noose in the same package. Which is correct?
Second, what happened to the shipping cost? It would appear that I am going to be charged $8 shipping for items (One pathfinder and one module) that I was previously charged $4 to ship. Is this order still going out int he cardboard mailer? Last month my shipping charges went up due to the inclusion on the Runelords item deck, but I was expecting the charge to have gone back down this month.
Thanks in advance for answers.
This order will be for Pathfinder #6 and Hangman's Noose. The $8.00 shipping was for UPS Ground shipping, to which, for some reason, this order was set.
I have set it back to USPS Standard shipping and the $4.00 shipping fee.
thanks,
cos
Thanks, Cosmo. You guys are the greatest.
Does the system automatically change shipping modes back from automatic increases? For instance, last month USPS shipping was not an option due to the larger package, so the mode was switched automatically. Shouldn't it have been switched back?
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Director of Sales
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Thanks, Cosmo. You guys are the greatest.
Does the system automatically change shipping modes back from automatic increases? For instance, last month USPS shipping was not an option due to the larger package, so the mode was switched automatically. Shouldn't it have been switched back?
Yes, it should have. However, for a few subscriptions such as yours, it did not. We are working on getting this problem corrected and this shouldn't happen again.
thanks,
cos