Order #525005 Status?

[Sean Mahoney]

Hello,

I placed a fairly sizeable order last week that I have been waiting with baited breath for all week... but when I went and checked it out it still says pending.

Hoping I can get an update...

Sean Mahoney

[Cosmo]

Sean Mahoney wrote:

Hello,

I placed a fairly sizeable order last week that I have been waiting with baited breath for all week... but when I went and checked it out it still says pending.

Hoping I can get an update...

Sean Mahoney

Your order is ready to enter the shipping queue and we will get it shipped out to you as soon as possible.

Thanks,
cos

[Sean Mahoney]

Hey there Cos,

Just wanted to ping you again (I hope once a week isn't too intrusive) to see where we are on this and when this might get processed and shipped.

Let me know if there is an issue with a single or just a couple of the books holding up the whole order.

Thanks,

Sean Mahoney

[Vic Wertz]

Sean,

We're about to roll out a new tool that will be examining all of the Green Ronin orders and doing what needs to be done to get them moving along as quickly as possible.

Thanks for your patience!

[Sean Mahoney]

I did receive an email explaining that two of the products that I ordered had to be cancelled as Paizo did not expect the volume of response that it received on this sale (Really? Did you see those prices?!?! ;P ). Additionally the email said the following:

"At paizo.com, we pride ourselves on our customer service. In this instance, we have not lived up to our high standards, and for that we are truly sorry."

I want to make it clear right now that Paizo has every right to take pride in their customer service as the first sentence indicates. As for the second, I can only say that I am now and always have been EXTREMELY pleased with the customer service that Paizo provides (as well as the products). In my mind you have nothing to apologize for.

I can only imagine the volume of sales you took in when you offered a sale at those prices. One person on your site notices it and next thing you know it is posted over on ENworld and the cat is out the bag... sales go through the roof. At this point I am happy that you contacted me and let me know what is going on. I am not disappointed in the cancellation. The only other thing I could ask for is an ETA on the shipment if you have one.

Thanks for everything,

Sean Mahoney

[Vic Wertz]

Sean,

Everything else should be shipping within the next couple of days.