Pathfinder and Gamemastery modules combined shipping

[matt_the_dm]

Hi all.

I had an expired CC for my Pathfinder subscription. I fixed that. I had two different shipping addresses for Pathfinder and Gamemastery. I fixed that. My subscription page shows that my Gamemastery module J1 is waiting on Pathfinder #3. It also shows the last shipped Pathfinder was #1. I never got #2. My sidecart when I sign in shows that D2 is waiting to ship also. It doesn't mention what it's waiting for.

Help?

I think I need Pathfinder #2 and module D2 for this month and then Pathfinder #3 and module J1 for next month right? I have D0, D1, and W1; and Pathfinder #1.

M@

[Cosmo]

matt_the_dm wrote:

Hi all.

I had an expired CC for my Pathfinder subscription. I fixed that. I had two different shipping addresses for Pathfinder and Gamemastery. I fixed that. My subscription page shows that my Gamemastery module J1 is waiting on Pathfinder #3. It also shows the last shipped Pathfinder was #1. I never got #2. My sidecart when I sign in shows that D2 is waiting to ship also. It doesn't mention what it's waiting for.

Help?

I think I need Pathfinder #2 and module D2 for this month and then Pathfinder #3 and module J1 for next month right? I have D0, D1, and W1; and Pathfinder #1.

M@

M@,

It appears that your order for Pf#2 that had the expired card did not re-process as it should have when you fixed it. I have just manually re-processed the order and we'll get it shipped out (with your D2) as soon as possible. I apologize for the delay.

Thanks,
cos

[matt_the_dm]

Thanks Cosmo!

Cosmo wrote:

M@,

It appears that your order for Pf#2 that had the expired card did not re-process as it should have when you fixed it. I have just manually re-processed the order and we'll get it shipped out (with your D2) as soon as possible. I apologize for the delay.

Thanks,
cos

[matt_the_dm]

Somethings still not right. I got Pathfinder #3 in the mail last week, but I still haven't gotten #2 or any Gamemastery modules. Help? I sent an email to customer service a few days ago but I haven't heard anything yet.

M@

[Cpt_kirstov]

matt_the_dm wrote:

Somethings still not right. I got Pathfinder #3 in the mail last week, but I still haven't gotten #2 or any Gamemastery modules. Help? I sent an email to customer service a few days ago but I haven't heard anything yet.

M@

They don't work on weekends, and I'm not sure if they worked yesterday due to Veteran's day. so even if you sent it on Friday, if they are one day behind, you might not get a response til today, and that is before figuring in time to research the problem

[Cosmo]

It appears that the email I sent you yesterday got everything cleared up. It you have any further questions, let me know!

Thanks,
cos