Ditto for me. I hope it arrives soon. I like the PDFs, but I still prefer hard copies.
Hello all!
Pathfinder Volume #2 did ship during the first two weeks of October, and it really depends on how you had your volume shipped.
It is still within the shipping estimate for most US shipping methods, and is well within the shipping estimates for international shipping. To find out what your shipping method estimate is, please check your Pathfinder subscription via the "My Subscriptions" page of your Paizo.com account.
(Please note that these estimations are in business days Mon-Fri, and don't account for possible postal delays. They also don't include holidays, such as Columbus Day here in the US.)
RPG Superstar 2009 Top 32, 2010 Top 8
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Hello all!
Pathfinder Volume #2 did ship during the first two weeks of October, and it really depends on how you had your volume shipped.
It is still within the shipping estimate for most US shipping methods, and is well within the shipping estimates for international shipping. To find out what your shipping method estimate is, please check your Pathfinder subscription via the "My Subscriptions" page of your Paizo.com account.
(Please note that these estimations are in business days Mon-Fri, and don't account for possible postal delays. They also don't include holidays, such as Columbus Day here in the US.)
Thanks for the info. Stupid USPS is holding out on my Kobold too
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My copy was shipped on 10/5. I still have not received it.
I work in newspaper circulation and I am intimately familiar with the USPS rates and policies.
I am coming up on a 14 day delay in shipping. This is unacceptable.
Does shipped mean dropped in the mail, or does it mean ordered sent to your redemption company?
Please advise.
My copy was shipped on 10/5. I still have not received it.
I work in newspaper circulation and I am intimately familiar with the USPS rates and policies.
I am coming up on a 14 day delay in shipping. This is unacceptable.
Does shipped mean dropped in the mail, or does it mean ordered sent to your redemption company?
Please advise.
Mine was "shipped" 10/5 as well, and I only just received it two nights ago. From what was said, most "shipped" 10/5 were not picked up by USPS until 10/9. That's only 6 business days ago, not counting today.
For the OP's 10/03/07 shipping - I didn't think any were shipped that early, but if so.. its a bit long, but still only 10 business days (3rd-5,9-12th,15-17th).
CEO
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Does shipped mean dropped in the mail, or does it mean ordered sent to your redemption company?
We actually do all our own packing and shipping at Paizo. What shipped means is that your credit card was charged (if it isn't a transition issue) and that a mailing label was printed. Because there are many thousands of Pathfinders to pack and label (the process currently takes 5 days to get to them all), your label could be printed but not shipped for 5 days for Pathfinder #2. To complicate matters, we had a three day weekend in the middle of Pathfinder #2's packing schedule, and the 5 days are 5 working days. So it could have been 8 days from when it shipped that it actually left the building.
We know that this isn't an acceptable schedule. Our goal is to get shipping down to two business days. We are exploring various methods to get this done. But for right now, you can't use the "It's shipped" email to gauge when your Pathfinder has left the building. Unlike the rest of our fulfillment operation (where the label is printed and email sent as we are finishing your product shipment), Pathfinder has a different method where all the labels are printed first so we can get everyone their PDFs on a timely basis. The label could sit there in a big pile for days before it heads out the door.
I promise you that it will get better and better until we hit our goal. Processing a shipment as large as the Pathfinder subscriptions is new to Paizo. It is a good thing that Pathfinder is so popular that it forces us to adapt and create new ways to be more efficient. But there will be some bumps along the way.
Thanks for posting!
-Lisa
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The joys of work flow analysis.
Thanks for your response. I would assess the components of your communication plan to protect yourself from irate customers. The problem here is that my expectation has been set. Once that happens, I become feisty if it is not met.
I would manage the product delivery (pdf vs. print) in two different chains. Making one contingent upon the other makes delays from one to the other cascade. Granted, I am not privy to your full process, so there is clearly detail I am not seeing. My first blush response is to break up your supply chains as resources allow.
Congrats on a popular product.
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Chief Technical Officer
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It really isn't quite as chaotic as Lisa made it sound.
Our goal is for your subscription to be picked up within two business days of being printed. (Imagine that if your label is printed on, say, Wednesday night, it won't be affixed to your package until Thursday morning... but if the Post Office has already picked up that day—and they come fairly early—then your package wouldn't actually get picked up until Friday. So, two business days.)
Unfortunately, this time, packing took longer than we'd like, so "within two business days" crept up to "within three business days." And because of the three-day weekend, that means that in many cases, "three business days" translated to "six calendar days."
To be clear, *most* packages actually got shipped within two business days. And many packages were picked up the *same* day, especially early on in the process. But I'd say that maybe a third of the packages took three days after the label was printed to be picked up.
Next month, we'll try our best to keep it down to two days, and we don't expect to be hitting a holiday this time.
I'll give it a couple more days before I 'panic'. The PDF is holding my fix for the time.
