I got a friendly email (which I appreciated, BTW) informing me that you guys were unable to ship my Pathfinder subscription due to a problem with my credit card. A few days later, I got a similar email about my GameMastery subscription. I interpreted the email to mean that I needed to provide you with a new active credit card so you could charge me and my anxiously awaited products could be shipped. I went to my online account site and provided a new VISA card (and yes, it's turned on and has money available) but when I was returned to my subscription page it wasn't immediately updated with the newly inputted payment method information. What's up with that? My subscription still shows payment with the now-defunct credit info. Did I do something wrong? I want to right this situation so I can receive my Pathfinder (which I haven't received any of) and my GameMastery subscriptions (which I *have* received D1 but am anxiously awaiting D2) as soon as possible.
Director of Sales
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I got a friendly email (which I appreciated, BTW) informing me that you guys were unable to ship my Pathfinder subscription due to a problem with my credit card. A few days later, I got a similar email about my GameMastery subscription. I interpreted the email to mean that I needed to provide you with a new active credit card so you could charge me and my anxiously awaited products could be shipped. I went to my online account site and provided a new VISA card (and yes, it's turned on and has money available) but when I was returned to my subscription page it wasn't immediately updated with the newly inputted payment method information. What's up with that? My subscription still shows payment with the now-defunct credit info. Did I do something wrong? I want to right this situation so I can receive my Pathfinder (which I haven't received any of) and my GameMastery subscriptions (which I *have* received D1 but am anxiously awaiting D2) as soon as possible.
I have made sure the changes have stuck this time, so now you're all set!
Thanks,
cos
Thanks for your fast and friendly service, as usual! I received an email informing me that my subscriptions have been sent so I'm thrilled. Thanks again!