Shipping Price Excessive?


Customer Service

Liberty's Edge

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I am trying to order GameMastery Item Cards: Relics of War Booster Display, I am located at a APO add in Europe. The Shipping price for this product is $9.38 almost a quarter of the price of the product. This is an extremly small box that does not weigh much. seems to me that the price for shipping is excessive. How do you come up with this price?. I have shipped stuff the same size priority with insurance to the West coast for much less then this.


USPS doesn't offer discounts for APO shipping, unfortunately. The cheapest Priority mail packaging from Seattle to London (for example) for a 5 ounce envelope is IIRC around $11. If you go the cheapest Intl. rate, I think you can roughly halve that, but you may as well stamp "Ya'll ain't gettin' this package" on it. Mind you, none of these rates include packaging or paying the dude (dudette?) to stuff the 'lope, but I doubt they're pulling down a profit on the shipping methods (there is a special abyssal layer for those folks).

Liberty's Edge

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mwbeeler wrote:
USPS doesn't offer discounts for APO shipping, unfortunately. The cheapest Priority mail packaging from Seattle to London (for example) for a 5 ounce envelope is IIRC around $11. If you go the cheapest Intl. rate, I think you can roughly halve that, but you may as well stamp "Ya'll ain't gettin' this package" on it. Mind you, none of these rates include packaging or paying the dude (dudette?) to stuff the 'lope, but I doubt they're pulling down a profit on the shipping methods (there is a special abyssal layer for those folks).

This is a common misconception, Shipping to APO address is not international. All APOs shipments are either shipped to LA (For the Pacific) or NY For (Europe and Middle East) So we are not charged international prices.


Dragnmoon wrote:
This is a common misconception, Shipping to APO address is not international. All APOs shipments are either shipped to LA (For the Pacific) or NY For (Europe and Middle East) So we are not charged international prices.

Ah yeah, hell. That's right, my bad. I think the old one for Iraq is 09302 or some such, and the new ones go by unit. That does kick the priority down to around $5. Still, I'm thinking making someone else fill out the customs forms is worth it...

Have to wonder if some of the recent Dungeons break the "no horror comics" rule.

Paizo Employee Chief Creative Officer, Publisher

mwbeeler wrote:


Have to wonder if some of the recent Dungeons break the "no horror comics" rule.

Is that some kind of bizarre holdover from the Comics Code days?

--Erik

Liberty's Edge

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Erik Mona wrote:
mwbeeler wrote:


Have to wonder if some of the recent Dungeons break the "no horror comics" rule.

Is that some kind of bizarre holdover from the Comics Code days?

--Erik

To tell you the truth I have no idea what he is talking about.. I can get Playboy sent to me through the military *I don't* if I wanted... no reason for them to not allow horror comics. But we go off my subject of my post.. Stop that Erik!


Erik Mona wrote:
Is that some kind of bizarre holdover from the Comics Code days?

I "think" it only applies to Islamic nations, but don't quote me on that, as I'm not a postal worker; I just tend to ship a lot of lingerie (let’s pretend I didn’t type that). I also think it's quietly ignored.

Tracked down the linkie from my old print out:
http://www.usps.com/supportingourtroops/mailingrestrictions.htm
is the short version, but the full is something like:

C1. Obscene articles, prints, paintings, cards, films, videotapes, etc., and horror comics and matrices are prohibited.

Liberty's Edge

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mwbeeler wrote:
Erik Mona wrote:
Is that some kind of bizarre holdover from the Comics Code days?

I "think" it only applies to Islamic nations, but don't quote me on that, as I'm not a postal worker; I just tend to ship a lot of lingerie (let’s pretend I didn’t type that). I also think it's quietly ignored.

Tracked down the linkie from my old print out:
http://www.usps.com/supportingourtroops/mailingrestrictions.htm
is the short version, but the full is something like:

C1. Obscene articles, prints, paintings, cards, films, videotapes, etc., and horror comics and matrices are prohibited.

Ahh yes... I forgot about that.. True you have restrictions to some Islamic Countries, Including no Alcohol.... But we are still off subject!!! :-p


Dragnmoon wrote:
But we are still off subject!!! :-p

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Perhaps it is your specific country? I'd charge extra to ship to Switzerland because typing it makes me tired (I hope you're happy).

Liberty's Edge

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mwbeeler wrote:
Dragnmoon wrote:
But we are still off subject!!! :-p

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Perhaps it is your specific country? I'd charge extra to ship to Switzerland because typing it makes me tired (I hope you're happy).

see your mind must have Sliped again :-p... Everything shiped to me is Shiped to NY so the shipping cost is based on shipping to NY :-p


Dragnmoon wrote:
see your mind must have Sliped again :-p... Everything shiped to me is Shiped to NY so the shipping cost is based on shipping to NY :-p

Did you just make me type Switzerland (TWICE) for no reason? Sheesh. No wonder they're charging you extra!

I was going to post something here about gas prices and how if the companies just stepped up and said, "Yeah, we're boning you..deal.." most of us would accept it just fine, but my arm was excised by the thread realignment. ;(

Liberty's Edge

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mwbeeler wrote:


I was going to post something here about gas prices and how if the companies just stepped up and said, "Yeah, we're boning you..deal.." most of us would accept it just fine, but my arm was excised by the thread realignment. ;(

Yes that would be off subject, and not allowed ;-)

Paizo Employee Senior Software Developer

Dragnmoon wrote:
I am trying to order GameMastery Item Cards: Relics of War Booster Display, I am located at a APO add in Europe. The Shipping price for this product is $9.38 almost a quarter of the price of the product.

The booster display won't fit into an envelope, and with the shipping box it weighs 20 ounces, so it doesn't qualify for first class mail. We can't ship via UPS to military addresses, and the package is too heavy for "mail innovations" rates (a weird service where UPS delivers the package to the destination post office and the package ultimately gets delivered by the local postal service). The product isn't "bound printed matter", which is another discounted shipping service from the USPS.

So the only delivery service that we can use to ship 20 ounces of booster packs is USPS Priority Mail. The rate for 16 to 32 ounces sent to "zone 8" is $7.50. There is a flat-rate box available for $8.95, but we won't use that because $7.50 is cheaper. So after adding on the cost of the box and a modest handling fee, we end up with the final price of $9.38.

In this case, I bet you could add a few other items to this order and not increase the shipping cost by much (because even though the weight would go up, we'd switch to the flat-rate box, which can probably hold several booster displays).


Gary Teter wrote:
The booster display won't fit into an envelope, and with the shipping box it weighs 20 ounces, so it doesn't qualify for first class mail.

A likely story, giant eyelidless minion of Orson Welles.

I find that with enough folding and stomping, anything will fit in an envelope.

The Exchange Contributor, RPG Superstar 2008 Top 6

Erik Mona wrote:


Is that some kind of bizarre holdover from the Comics Code days?

--Erik

Seems like it might relate to UK postal regulations, which use similar wording to the US one. Postal bulletin 22105 (dated 6-26-03) lists in item c1: "Obscene articles, prints, paintings, cards, films, videotaps etc., and horror comics and matrices are prohibited." Apparently "horror matrices" would be some sort of master.

Learning something new every day.

Liberty's Edge

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Gary Teter wrote:


The booster display won't fit into an envelope, and with the shipping box it weighs 20 ounces, so it doesn't qualify for first class mail. We can't ship via UPS to military addresses, and the package is too heavy for "mail innovations" rates (a weird service where UPS delivers the package to the destination post office and the package ultimately gets delivered by the local postal service). The product isn't "bound printed matter", which is another discounted shipping service from the USPS.

So the only delivery service that we can use to ship 20 ounces of booster packs is USPS Priority Mail. The rate for 16 to 32 ounces sent to "zone 8" is $7.50. There is a flat-rate box available for $8.95, but we won't use that because $7.50 is cheaper. So after adding on the cost of the box and a modest handling fee, we end up with the final price of $9.38.

In this case, I bet you could add a few other items to this order and not increase the shipping cost by much (because even though the weight would go up, we'd switch to the flat-rate box, which can probably hold several booster displays).

Ahh yes... I just checked 20 ounces is $7.50.. But I need to Question you on that. I love you guys.. but there is an Inconsistency here.

I ordered GameMastery Item Cards: Hero's Hoard Booster Display Last Month which is 110 cards and the Postal was $4.60.

Why would GameMastery Item Cards: Relics of War Booster Display Which is also 110 cards weigh more then that and cost $7.50?

I think you scales are off :-p

Edit: Though I did not weigh the Package of GameMastery Item Cards: Hero's Hoard Booster Display Your Customs form states it weigh 13 ounces whch would be $4.60. Did you package GameMastery Item Cards: Relics of War Booster Display differently? (which would suck since that cost would go to us in shipping)

Paizo Employee Senior Software Developer

Hmmm. Interesting. You actually paid $9.38 to ship the Hero's Hoard display.

The code that estimates shipping weights isn't terribly clever, and I suspect it's overestimating the weight of the box required to ship the product.

[checks code]

Ah. Yes. OK, the code says that the box should weigh half a pound, which it most certainly does not. I'll add another weight category for small orders, but I can't estimate when the revised code will go live. (The codebase is kind of in pieces strewn across the floor right now due to a major rebuild....)

[edit] The weight you see on the customs form is what we actually weigh on the scale. Everything up to that point is computer guesstimation.

Liberty's Edge

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Gary Teter wrote:

Hmmm. Interesting. You actually paid $9.38 to ship the Hero's Hoard display.

The code that estimates shipping weights isn't terribly clever, and I suspect it's overestimating the weight of the box required to ship the product.

[checks code]

Ah. Yes. OK, the code says that the box should weigh half a pound, which it most certainly does not. I'll add another weight category for small orders, but I can't estimate when the revised code will go live. (The codebase is kind of in pieces strewn across the floor right now due to a major rebuild....)

[edit] The weight you see on the customs form is what we actually weigh on the scale. Everything up to that point is computer guesstimation.

You saying I overpaid for shipping of Hero's Hoard then? and I should wait for the Code to be fixed for the new order?... Am I getting my money back for the over paid shipment.. :-p

Edit: yup found the invoice for Hero's Hoard, it says I paid $9.38 for S&H and the Box says that the Shipping was only $4.60, so I definitely over paid. Should have been $4.60 + your handling not $7.50 + your handling.

Edit again: Odd that I complained this time and not last ;-), most have been paying attention this time

Liberty's Edge

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I hate weekends... can't get my answers on weekends... :-p

Liberty's Edge

Dragnmoon wrote:
mwbeeler wrote:
USPS doesn't offer discounts for APO shipping, unfortunately. The cheapest Priority mail packaging from Seattle to London (for example) for a 5 ounce envelope is IIRC around $11. If you go the cheapest Intl. rate, I think you can roughly halve that, but you may as well stamp "Ya'll ain't gettin' this package" on it. Mind you, none of these rates include packaging or paying the dude (dudette?) to stuff the 'lope, but I doubt they're pulling down a profit on the shipping methods (there is a special abyssal layer for those folks).
This is a common misconception, Shipping to APO address is not international. All APOs shipments are either shipped to LA (For the Pacific) or NY For (Europe and Middle East) So we are not charged international prices.

This is so very, very true. I fight with ebay sellers all the time over this. Whatever it costs to send the item to 99624 or 09378 is what it costs to ship to Germany or Korea APO.

Liberty's Edge

Erik Mona wrote:
mwbeeler wrote:


Have to wonder if some of the recent Dungeons break the "no horror comics" rule.

Is that some kind of bizarre holdover from the Comics Code days?

--Erik

No, it's a concession in the Status of Forces Agreement with certain countries in the ME who culturally and legally ban certain forms of media (like EC horror comics). Both Dragon and Dungeon are sold in all the Post Exchanges in Iraq and Afghanistan. In fact, I finished AoW in Baghdad. :-)

Liberty's Edge

I should at least try to read through the succeeding posts before replying...

Liberty's Edge

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Andrew Turner wrote:

I should at least try to read through the succeeding posts before replying...

Yup!!.. You Thread Hijacker!!! :-p... Now back to the scheduled Thread.

Liberty's Edge

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*Tapping foot waiting for an answer on if he is going to get his money back for being overcharged for shipping*

:-p

Liberty's Edge

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Gary Teter wrote:

Hmmm. Interesting. You actually paid $9.38 to ship the Hero's Hoard display.

The code that estimates shipping weights isn't terribly clever, and I suspect it's overestimating the weight of the box required to ship the product.

[checks code]

Ah. Yes. OK, the code says that the box should weigh half a pound, which it most certainly does not. I'll add another weight category for small orders, but I can't estimate when the revised code will go live. (The codebase is kind of in pieces strewn across the floor right now due to a major rebuild....)

[edit] The weight you see on the customs form is what we actually weigh on the scale. Everything up to that point is computer guesstimation.

Hey Gary have you fixed this problem yet? I have been holding off on ordering anything until it is fixed.

Paizo Employee Director of Sales

Dragnmoon wrote:
Hey Gary have you fixed this problem yet? I have been holding off on ordering anything until it is fixed.

I can't really speak to what gary has or has not fixed, really... but I just checked the shipping price for your incomplete order and it's showing that we can ship it to your address for a S&H fee of $6.33.

That's better, right?

Thanks,
cos

Liberty's Edge

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Cosmo wrote:
Dragnmoon wrote:
Hey Gary have you fixed this problem yet? I have been holding off on ordering anything until it is fixed.

I can't really speak to what gary has or has not fixed, really... but I just checked the shipping price for your incomplete order and it's showing that we can ship it to your address for a S&H fee of $6.33.

That's better, right?

Thanks,
cos

That's much better then the original $9.38 shipping price...

Thanks!

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