Missing issues of Dragon


Customer Service


I have yet to receive Dragon issues 351, 352 and 353. I've had some problems with getting issues in the past but they usually show up within 6 weeks, however it's now been over three months without an issue of Dragon and I'm going into withdrawal here without my fix.


Perhaps your subscription expired when you weren't looking?


My subscription says I still have 10 issues left. I've been getting Dungeon on time, but no Dragon.

Paizo Employee Director of Sales

Deraldin,

I'm sending you an email about your subscription.

Thanks,
cos


Thank you!


I hate to bump this back to the top, but I continue to have problems. It's now been over a month since I last posted in response to missing issues. Over the past two weeks I have attempted to get into contact with my local post office regarding lost issues. Last Friday I was contact and told that they had the March issue and that it was sent to me that day. The appearance of the March issue was a welcome relief.

Unfortunately it only underscores the fact that I still do not have the original January, February and April issues, nor do I have the replacement issues that were supposed to be shipped out. I am hesitant to ask for another set of three issues to be sent out if I don't know if they will get through to me. Is there anything else that I would be able to do to help resolve this situation?

Paizo Employee Director of Sales

Deraldin wrote:

The appearance of the March issue was a welcome relief.

Unfortunately it only underscores the fact that I still do not have the original January, February and April issues

I'll get replacements for those issues sent out. If they should fail to arrive (again), just let me know.

Thanks!
cos


Thank you.

Unfortunately the e-mail that was sent out and the website both tell me that you are shipping out replacement issues of Dungeon instead of the relevant issues of Dragon. I need Dragon #351, #352 and #354 not Dungeon #142, #143 and #145. ;)

Paizo Employee Director of Sales

Deraldin wrote:

Thank you.

Unfortunately the e-mail that was sent out and the website both tell me that you are shipping out replacement issues of Dungeon instead of the relevant issues of Dragon. I need Dragon #351, #352 and #354 not Dungeon #142, #143 and #145. ;)

D'OH!

My bad!

Thankfully, it hasn't shipped yet so I will get the correct issues sent out.

Thanks,
cos


Just thought I drop you guys a line to say that all three arrived here safely this morning!

Paizo Employee Director of Sales

Deraldin wrote:
Just thought I drop you guys a line to say that all three arrived here safely this morning!

Excellent!

Thanks for the update!

thanks,
cos

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