I placed a subscription order for both Dungeon and Dragon magazine on Dec 20 2006. Its now been 2 months and the subscription counter for both magazines has dropped to 10, but I have not recieved a single issue of either magazine.
I've sent you email about your subscriptions.
i have the exact same problem, not sure if it is cause i am in Canada and i have been hearing that others from Canada have problems receiving their issues. i have not received issues 352 or 353, which were to be my first two, neither have i received the replacement issue for 352 that was supposed to be sent around the time issue 353 was? any idea why this is happening, the shipping address is correct. if you are unable to resolve this may i receive a refund cause it is easier for me to head 6 blocks over to 7/11 to get a copy.
i have the exact same problem, not sure if it is cause i am in Canada and i have been hearing that others from Canada have problems receiving their issues. i have not received issues 352 or 353, which were to be my first two, neither have i received the replacement issue for 352 that was supposed to be sent around the time issue 353 was? any idea why this is happening, the shipping address is correct. if you are unable to resolve this may i receive a refund cause it is easier for me to head 6 blocks over to 7/11 to get a copy.
I've sent you email about your subscription.
I'm in the same boat... also Canadian. Mailing address is correct too. I've failed to receive 2 issues so far (starting the subscription in October 2006) but thankfully I have received the replacements that were sent. WOndering if it's going to happen again though... still haven't gotten Jan 2007's issue.
I've sent you email about your subscription.
ok so i also seem to receive the replacement issues with no problem, it is just the regular issues that don't come. Is there a way you can just send the regular issues the same way you ship the replacements?
ok so i also seem to receive the replacement issues with no problem, it is just the regular issues that don't come. Is there a way you can just send the regular issues the same way you ship the replacements?
Unfortunately, no. All subscriber issues are shipped directly from the printer using an automated system, so we don't have the option of varying the shipping method. Even if we could, doing so would raise the price of a subscription considerably (Periodical Class is much cheaper than Priority or Air Mail).
alright i can understand that, would you then be able to send me a replacement issue 353 as i have not received it yet but have received the replacement issue that was sent the same week as issue 353 was supposed to be sent.
alright i can understand that, would you then be able to send me a replacement issue 353 as i have not received it yet but have received the replacement issue that was sent the same week as issue 353 was supposed to be sent.
A replacement copy will be sent this week. Do note, though, that it is completely normal for a replacement sent on the same day as a subscription issue to arrive first. Our system treats replacements as webstore orders, which are shipped using a faster (and more expensive) shipping method than subscription issues.