Missing Dungeon #142 and Damaged #143


Customer Service


I posted before that I was missing Dungeon issue #143 and was told that it takes three weeks for Canadian orders to arrive and that I was getting a replacement sent. Today issue #143 arrived and it was within the three week delivery time and only a week after the replacement was sent. So I believe I now have my original issue of #143 and a replacement is on the way. I am, however, glad of this because the issue I received was damaged rather badly (which I noticed someone else posted about). Now that I have #143 with me I look at my issues and realize that #142 never came. It would be excellent if a replacement for Dungeon #142 could be sent.

So...to clear all that up:
-#143 arrived damaged (but do not send a replacement because I believe one is already in the mail)
-#142 never arrived

Thank you for taking the time to address these issues.

Paizo Employee Director of Sales

The Conqueror Worm wrote:

I posted before that I was missing Dungeon issue #143 and was told that it takes three weeks for Canadian orders to arrive and that I was getting a replacement sent. Today issue #143 arrived and it was within the three week delivery time and only a week after the replacement was sent. So I believe I now have my original issue of #143 and a replacement is on the way. I am, however, glad of this because the issue I received was damaged rather badly (which I noticed someone else posted about). Now that I have #143 with me I look at my issues and realize that #142 never came. It would be excellent if a replacement for Dungeon #142 could be sent.

So...to clear all that up:
-#143 arrived damaged (but do not send a replacement because I believe one is already in the mail)
-#142 never arrived

Thank you for taking the time to address these issues.

According to our records, the subscription going to your address started with Dungeon issue #143. If you had a previous subscription that went to a different address, please send me an email at customer.service@paizo.com with that address and I can take another look at your records. Otherwise, you'll have to pick up #142 as a back issue.

Thanks!
cos


Cosmo wrote:
The Conqueror Worm wrote:

I posted before that I was missing Dungeon issue #143 and was told that it takes three weeks for Canadian orders to arrive and that I was getting a replacement sent. Today issue #143 arrived and it was within the three week delivery time and only a week after the replacement was sent. So I believe I now have my original issue of #143 and a replacement is on the way. I am, however, glad of this because the issue I received was damaged rather badly (which I noticed someone else posted about). Now that I have #143 with me I look at my issues and realize that #142 never came. It would be excellent if a replacement for Dungeon #142 could be sent.

So...to clear all that up:
-#143 arrived damaged (but do not send a replacement because I believe one is already in the mail)
-#142 never arrived

Thank you for taking the time to address these issues.

According to our records, the subscription going to your address started with Dungeon issue #143. If you had a previous subscription that went to a different address, please send me an email at customer.service@paizo.com with that address and I can take another look at your records. Otherwise, you'll have to pick up #142 as a back issue.

Thanks!
cos

Ahh, I see once again I am mistaken. I thought that I only needed to buy one issue after subscribing from the news stands. Once again thank you for addressing the issue and I appreciate the replacement issue of #143. I will be placing an order for a back issue of #142 soon.

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