Missing Issues


Customer Service


It seems I'm missing at several issue from my subsription. Dungeon #137 and #138 have still yet to arrive and neither has Dragon #347.

Usually takes 2-3 weeks to arrive here in Canada but #137 supposedly shipped two months ago and it's been nearly 6 weeks for #138. Dragon #347 I'm not as worried about yet as it's only been 3 weeks and it might be just a bit late coming.

Paizo Employee Chief Technical Officer

I'll have 137 and 138 reshipped.

-Vic.
.


Thanks a lot!


Adventure Path Charter Subscriber
Vic Wertz wrote:

I'll have 137 and 138 reshipped.

-Vic.
.

Wow. That's amazing that you can do that. I'm missing Dungeon #135-139 and have been in correspondence with someone who refuses to help me. Is there any way to hook me up too?


I am missing some issues too, by my calculations it's been

8 weeks since Dungeon issue 137 has been shipped
7 weeks since Dragon issue 346 has been shipped
5 weeks since Dungeon issue 138 has been shipped

And while I know it says that shipping times to Europe can be as long as 8 weeks in the paizo.com FAQ, I have usually(trouble started with Dungeon issue 134 en Dragon issue 343) received my magazines four weeks after the posted shipping date.

Is there something going on with the postal service(s) paizo use(s) that cause these delays?

Hope you can help me


eris wrote:
Wow. That's amazing that you can do that. I'm missing Dungeon #135-139 and have been in correspondence with someone who refuses to help me. Is there any way to hook me up too?

Unfortunately, shipping is so much more expensive on replacement issues than originals, there is a definite ceiling on many issues on a subscription we can replace. Other options are available, though, such as extending a subscription for an equal number of issues.

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