Where is My Stuff???!!???!


Customer Service


Paizo,

A couple of weeks ago, I posted the fact that I had not received Dungeon issue 137, and asked if it was running late. I have recently received Dungeon #138 in the mail, but still have not received #137!! In addition, I placed an order, number 653624, which was shipped 10 days ago. I still haven't received it. What I'm asking is: 1) Can I get a copy of Dungeon issue 137, and 2) Is there a way to track my order 653624 to see if it's still in transit, or if it has been lost?

Thaks
dogbone


DogBone wrote:

Paizo,

A couple of weeks ago, I posted the fact that I had not received Dungeon issue 137, and asked if it was running late. I have recently received Dungeon #138 in the mail, but still have not received #137!! In addition, I placed an order, number 653624, which was shipped 10 days ago. I still haven't received it. What I'm asking is: 1) Can I get a copy of Dungeon issue 137, and 2) Is there a way to track my order 653624 to see if it's still in transit, or if it has been lost?

I am also very interested in whether we can track the issue shipments, as I have not received issue #137 yet either.

Paizo Employee Director of Sales

Bone & Ath.

There is not a way to track shipments of subscription issues. Nor are shipments shipped via USPS Priority mail trackable.

However, I have sent replacements to you both for issue #137.

Bone, even though delivery of your order is running long, it isn't running too long (at least not yet) so your order is most likely still in transit. Therefore, if you have not seen it by the beginning of next week, please send me an email at customer.service@paizo.com adn let me know.

Thanks,
cos


Cosmo wrote:

Bone & Ath.

There is not a way to track shipments of subscription issues. Nor are shipments shipped via USPS Priority mail trackable.

However, I have sent replacements to you both for issue #137.

Bone, even though delivery of your order is running long, it isn't running too long (at least not yet) so your order is most likely still in transit. Therefore, if you have not seen it by the beginning of next week, please send me an email at customer.service@paizo.com adn let me know.

Thanks,
cos

Cos

Thanks for the replacement #137. I just received my order in the mail, so that issue is now resolved. Thanks for the quick response.

DogBone


Cosmo wrote:

Bone & Ath.

There is not a way to track shipments of subscription issues. Nor are shipments shipped via USPS Priority mail trackable.

However, I have sent replacements to you both for issue #137.

Thanks,
cos

Hey, thanks. As I have mentioned, I have a had a number of difficulties with issues arriving much later than expected, and you have always sent replacements . . . and then the original issues arrived. Because they seemed to always show up, just later than expected, I wasn't going to ask for a replacement until I had received #138.

But as always you are wonderful, and I thank you greatly.

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