new subscription-first issue not arrived


Customer Service


Hi,

I bought a 2 year dungeon subscription last month and the 1st issue was sent May 16th but I still haven't recieved it, but i've seen it in gaming stores here in Canada.

Is it normal for it to take over 2 weeks for postal delivery?

I hate that its the first issue, I keep checking to see if the mailing address was correct and it is so not sure what to expect.

Paizo Employee Director of Sales

Black Dougal wrote:

Is it normal for it to take over 2 weeks for postal delivery?

I hate that its the first issue, I keep checking to see if the mailing address was correct and it is so not sure what to expect.

In Canada, YES. I generally give an issue at least three weeks from the ship date to reach it's destination. If you haven't seen it by the end of next week, let me know.


Cosmo wrote:
Black Dougal wrote:

Is it normal for it to take over 2 weeks for postal delivery?

I hate that its the first issue, I keep checking to see if the mailing address was correct and it is so not sure what to expect.

In Canada, YES. I generally give an issue at least three weeks from the ship date to reach it's destination. If you haven't seen it by the end of next week, let me know.

got it today..exactly 3 weeks..

not sure why it took so long..normal mail from the US usually less than a week.

Paizo Employee Chief Technical Officer

Black Dougal wrote:
not sure why it took so long..normal mail from the US usually less than a week.

It's not normal mail—it's Periodicals class, which is slower.

-Vic.
.


I figured I'd just add to this thread rather than start a new one, since its a similiar question:

1. I too live in Canada (Vancouver BC to be exact)
2. I just was told that my wife ordered me a subscription on the weekend. (June 10th or so)

So my question is... what issue should I expect to be the first one delivered with the subscription? 138?

Paizo Employee Director of Sales

Talion09 wrote:

I figured I'd just add to this thread rather than start a new one, since its a similiar question:

1. I too live in Canada (Vancouver BC to be exact)
2. I just was told that my wife ordered me a subscription on the weekend. (June 10th or so)

So my question is... what issue should I expect to be the first one delivered with the subscription? 138?

For a Dungeon subscription started on June 10, the first issue will be #138.

...and it is probably better to start a new thread, actually. I check the new threads with just one post first, as these are guaranteed to be questions that need to be answered.

cos

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