Hi, I got a Dungeon subscription back in November 2005. According to your website I should have received the issue in the early part of Jan 2006. I'm still waiting for that issue and now it looks like I'm overdue issue 132 as well.
Can someone please help. I've sent a couple of emails to customer service but received no reply.
On a 2nd point, I know you will undoubtedly be busy, but your customer service would be much better if you could respond to customer emails within a couple of days of receiving them. Even if it is just an acknowledgement to let us know that the matter is in hand.
Regards
Phillip Steele
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Hi, I got a Dungeon subscription back in November 2005. According to your website I should have received the issue in the early part of Jan 2006. I'm still waiting for that issue and now it looks like I'm overdue issue 132 as well.
Can someone please help. I've sent a couple of emails to customer service but received no reply.
On a 2nd point, I know you will undoubtedly be busy, but your customer service would be much better if you could respond to customer emails within a couple of days of receiving them. Even if it is just an acknowledgement to let us know that the matter is in hand.
Regards
Phillip Steele
Do you subscribe directly or through The Place For Games? They are the guys I have my subscription through. I haven't seen the latest copy either - I think it might be a shipping/customs problem.
But I tend to agree with you - customer service is important. So please, Paizo, institute a policy or procedure to ensure you get back within a certain number of hours to all queries emailed through. It doesn't take that long to acknowledge an email, after all, and does wonders for your reputation.
Hi, I got a Dungeon subscription back in November 2005. According to your website I should have received the issue in the early part of Jan 2006. I'm still waiting for that issue and now it looks like I'm overdue issue 132 as well.
Can someone please help. I've sent a couple of emails to customer service but received no reply.
Heya I just got my 130 on Friday 17 Feb and I'm in New Zealand. It has always taken _at_least_ 8 weeks for my subscriptions to arrive, whereas they are in the stores here within a week of release to the stores... but then again I am paying about half the retail price by subscribing and my players are slooow ;) so I'm in no hurry for the issues as yet.
I have generally found the customer services guys very efficient and they reply within 3 working days, hang in there and give them another email :)
B
Thanks for the kind words guys. Still no word, but the time difference and the weekend could have something to do with that. My wife actually got the subscription (as a birthday gift) and as far as I know she went via this website.
Phill.
Director of Sales
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Phillip,
As you may already know, an email reply is in your inbox. Thanks!
So please, Paizo, institute a policy or procedure to ensure you get back within a certain number of hours to all queries emailed through.
Aubry,
We actually read and respond to all the Customer Service emails we receive.However, per your suggestion, I have created an auto-reply to emails directed to Custmer Service. I realize that an auto-reply is less than ideal, but ideally I would have a legion of goblins at my command to take care of customer service issues. For that matter, ideally *I* would be completely unnecessary as nothing would go wrong.
As it is, we get to everything as quickly as we can. It may take a bit, but we *will* get to everything!
I have generally found the customer services guys very efficient and they reply within 3 working days, hang in there and give them another email :)
edit-b,
Thanks!cos
Thanks for the reply. I've sent a response via email. The auto-reply feature is certainly a step in the right direction.
Regards
Phill.