-Steve Johnston-'s page

I was a tier one GM at GenCon and there was $80 store credit listed on the order I picked up at the convention, but it was not applied to my order at that time.

It was order 4374228 and if you add up the items, they totaled $198.71. That's what my card was charged.

So I'm wondering what happened to my store credit?

Hi folks.

My subscriptions order for September seems to be MIA. I don't see an order listed on my account and don't recall receiving an email about a September order. Just realized this today.

Also, I'm tightening my financial belt for a bit and would like to cancel all of my subscriptions plus the Starfinder logo t-shirt in my sidecart.

I would still like the replacement Starfinder Core Rulebook in my sidecart. It's a replacement for a subscription copy with a damaged binding.

Thanks.

I picked up two copies at GenCon and one is fine, but the other has the same binding issue that others have reported. I emailed a photo to customerservice@paizo.com.

Hi folks.

I subscribed to the Starfinder adventure path, maps, roleplaying game and accessories. However, accessories are not showing up on my subs page nor under my handle in forum posts.

Really like the way you're doing factions for SFS!

I am concerned that re-naming Fame and Prestige from PFS to Reputation and Fame for SFS is going to be confusing for those of us who play both.

Hi, folks.

I cancelled my AP subscription earlier this year, but decided I couldn't live without it and re-subbed. I received #115, the first volume of Ironfang Invasion in March, but not #116. Now, my subscription page shows #117 will ship in April with no sign of #116. Can you add #116 to my April subscription shipment and downloads?

Thanks!

Re-evaluating finances at the moment and need to cancel my subscriptions. I'm currently subscribed to the adventure path and maps lines.

I'd also like to cancel all of the items in my sidecart.

I will probably purchase APs and the new Starfinder material later as PDFs. I do wish there was a PDF-only subscription option. Regardless, you'll eventually get money from me to support Pathfinder and Starfinder. :)

Thanks.
-Steve

My order shipped today, including the Curse of the Crimson Throne limited edition hardcover, but the pdf download for the new version of the adventure is not available in my downloads. The old version I purchased previously is in my downloads, but not the new version.

As an adventure path subscriber, I thought I would get the pdf download when my order of the hardcover shipped.

Below is a quote from the hardcover product page:

Preorder Note: The Curse of the Crimson Throne Hardcover is not included in the Pathfinder Adventure Path subscription, but Pathfinder Adventure Path subscribers who preorder the book will receive a free PDF version when their subscription ships.

Thanks for any help you can provide.

Have to cut back a little.

Thanks!
-Steve Johnston

Hi folks.

I'm subscriber to the Roleplaying Game line and a GenCon volunteer. Because of my volunteer level, I will get a free copy of Horror Adventures at GenCon. What can be done to prevent me from getting two copies of the book? Should I cancel my Roleplaying Game subscription or suspend it for the month so I don't get a free copy and pay for a second?

Please let me know.

Thanks!

Hi folks.
I ordered a Cayden Cailean mini, but received a Ghoul Champion instead.

Pathfinder Battles—Rusty Dragon Inn: Cayden Cailean
WizKids/NECA
Moved from order 3817060, placed Wed, Jan 27, 2016

A couple of things about this order.

First, it appears that two minis I've ordered are not in stock. I'd like to cancel them.

Second, my order is being sent in two shipments. Is this the cheapest method? Why not put the Adventure Path, Flip Map and Map Pack in one shipment? I prefer whichever method is cheaper.

Hi folks.

I'm cutting back hobby spending for a bit. Please cancel the following subscriptions for me:

Pathfinder Battles Miniatures
Pathfinder Campaign Setting
Pathfinder Roleplaying Game

That should leave me with active subscriptions to Adventure Paths and Maps.

Also, please cancel the following items that are currently in my sidecart:

Pathfinder Battles: Iconic Heroes Set #4
Pathfinder Battles: Iconic Heroes Set #5
Pathfinder Battles: Iconic Heroes Set #6

Thanks!

Hi folks.

The order for my regular subscriptions was just generated (Order 3736887). I'd like to add a new order to it that I just placed in my sidecart (Order 3760282).

Doing this should put my total over $100 and qualify me for free shipping on my subscription shipment.

Thanks!
--Steve

Hi folks.

I just added the Dungeon flip-mat classic to my sidecart (Order 3717726). Can you ship it with my October subs? I'd love to get it by October 17th. I'm running The Crypt of the Everflame on that day and this flip-mat would save me a lot of drawing. I know you can't guarantee it, but a guy can hope. :)

EDIT: Actually, how much would it cost me to upgrade my shipping for this order to USPS Priority Mail? I might want to do that to increase the odds that I get the flip-mat before the 17th.

Hi folks.

I just ordered a set of Iron Gods dice (Order 3677001). Is it too late to add this to this month's subscription shipment (Order 3684232)?

Thanks.
--Steve

Please cancel my Pathfinder Pawns subscription and remove the Giantslayer pawns from my current order. It seems the pawns are affecting my subscription shipping costs and methods.

Also, can you please combine my order into one shipment? There is currently one flip mat shipping alone at a cost of $4.44 while the rest of my order is shipping together at a cost of $13.97.

Thanks!

Hi folks.

The Pathfinder Pawns Monster Codex is among my subscription items this month. My order spawned and the shipping cost seems pretty high.

Pathfinder Pawns: Monster Codex Box 33.99
Shipping & Handling 17.92

1 item. Estimated package weight: 5 lbs.

For some reason, this item is shipping separately from my other items (via UPS Ground. Other items are shipping USPS) and the shipping cost is more than 50% of the item's price. Can this be correct?

Hi folks.

First, I'd like to cancel the Deck of Many Things from my order. Meant to do that after it didn't ship last month, but forgot.

Second, I'm wondering why my order is being sent in two shipments, with the flip-mat arriving separately from the rest of my subscription items. Doesn't this just increase the shipping costs? If it's all going to arrive this month, I'm happy to wait a few days for the items to ship together.

Thanks.
--Steve

The April shipping thread says we should post a new item if we have not received an email that our subscriptions have shipped. Well, I haven't received an email that my subscriptions have shipped.

Order number is 3492846.

I checked my downloads to see if items were available and they are not. My orders page shows the status as "pending".

Order 3492846
Submitted Sat, Apr 11, 2015
Status Pending
Destination Decatur, GA
Deck of Many Things
S Pathfinder Roleplaying Game: Pathfinder Unchained (OGL) Hardcover
S Pathfinder Map Pack: River System
S Pathfinder Adventure Path #92: The Hill Giant's Pledge (Giantslayer 2 of 6) (PFRPG)
S Pathfinder Flip-Mat: Giant Lairs
Pathfinder Battles—Rise of the Runelords Standard Booster
Pathfinder Battles: Iconic Heroes Set #2

Thanks for any help you can provide.

Hi folks.

I just placed an order in my sidecart (order 3493465) for shipment with a future subscription. Can you add that to my March subscription. That should put my March shipment over $100 and qualify me for $10 off shipping.

Thanks for any help you can provide.

Hi folks.

Please cancel my Pathfinder Campaign Setting, Player Companion and Module subscriptions.

Hi folks.

Got my Dragon's Demand marketing poster in the mail today, but the cardboard tube it was in was damaged. Seeing that, I was a bit concerned that the poster inside would be damaged too and it was.

The poster has big wrinkles along one side and looks pretty bad. Can I get a replacement? Do you need pictures of the damaged item?

I got an email today that my Pathfinder Battles shipped (Yay!), but noticed something odd on the web page showing the rest of my order.

This is displayed above my shipment for the Module, Flip Mat, Adventure Path and Player Companion:

Shipped Mon, Nov 10, 2014 to Decatur, GA

Package 3 of 4
Shipping Method Standard Postal Delivery
Estimated 4 to 8 business days in transit
Package Tracking Expected to ship in 2 to 14 business days
Track this package

It says it shipped November 10th, but it's also expected to ship in 2-14 business days. The items are not available in my downloads and clicking the link to track the package shows this info from UPS Mail Innovations:

Tracking information for this piece is unavailable at this time. Tracking may take 24-48 hours after your mail piece has shipped. Please check back at a later time for additional information.

If tracking is unavailable after 3 days, please contact your shipper.

I'm not concerned about when I get the items, but I want to make sure there hasn't been a glitch that causes the system to think my items shipped when they haven't.

Hi.
I'm wondering why items in my sidecart were added to my recent subscription then canceled. Below is how they appear on my subscription order 3321250. They are no longer listed in my sidecart.

Other Items
Pathfinder Roleplaying Game: Strategy Guide (OGL) Hardcover
Paizo Publishing, LLC
Moved from order 2959753, placed Jan 6, 2014
Canceled November 07, 2014
29.99 25.49 25.49
Pathfinder Cards: Rules Reference Flash Cards Double Deck
Paizo Publishing, LLC
Moved from order 3109185, placed May 15, 2014
Canceled November 07, 2014
22.99 19.54 19.54
Pathfinder Cards: Tech Deck Item Cards Deck
Paizo Publishing, LLC
Moved from order 3231900, placed Aug 7, 2014
Canceled November 07, 2014
10.99 9.34 9.34
Pathfinder Face Cards: Pathfinder Society Deck
Paizo Publishing, LLC
Moved from order 3169843, placed Jun 21, 2014
Canceled November 07, 2014

Hi. Please move Pathfinder Cards: Tech Deck Item Cards Deck to my sidecart so it will ship with my subscriptions.

It seems that when I submitted the order, it was somehow set to ship separately instead of with my subscriptions.

Thanks!

Yay!

My July subscriptions have not yet shipped and I'd like to make sure that they're not on hold because I added dice that are backordered. I ordered "Pathfinder Dice Set: Rise of the Runelords". If that's stopping my order from shipping, please move the dice set into my sidecart for a future shipment.

Thanks!

Hi folks.

I have had the item below in my sidecart since May.

GameMastery Face Cards: Friends & Foes Deck Deck
Paizo Publishing, LLC
Moved from order 3107320, placed May 5, 2014

I originally ordered it even earlier, but it was removed then re-added to my sidecart and never shipped. It was out of stock, somehow cancelled, then back in stock. It's been quite strange.

The cards appear to be in stock at this time and I'd like this item to ship with my next subscription shipment. Is that possible?

One other thing: I have these two items pre-ordered, but they don't appear to be set to ship with a subscription shipment.

Preordered Products
Pathfinder Face Cards: Pathfinder Society , expected December 2014
Pathfinder Cards: Rules Reference Flash Cards Double Deck , expected October 2014

I'd like them to ship with my subs, if that's possible.

Thanks for any help you can provide!

Got my subscription and sidecart order processed today, but no Harrow Deck was included. The pre-order for the deck is still in my sidecart on my account page, but it's not attached to my subscription order.

Also, I didn't seem to get the MAY14 additional 10% discount on my sidecart items. In fact, I was charged extra today for a digital download that was part of my MAY14 order. Maybe I misunderstood or maybe I'm failing at math today, but the MAY14 announcement said the 10% would apply in addition to the Pathfinder Advantage discount.

"And if you're a Pathfinder Adventure Path subscriber, you'll be able to stack your bonuses and get both your Pathfinder Advantage discount and 10% off your order"

Here's one example from my sidecart order which should have the Pathfinder Advantage discount of 15% and the MAY14 discount of 10%:

GameMastery Flip-Mat: Country Inn Print Paizo Publishing, LLC
Moved to order 3082302 12.99 11.04

This shows my 15% Pathfinder Advantage discount, but it should also have the 10% MAY14 discount, yes?

I placed this order a few minutes ago and apparently made a mistake with shipping options. I want it to ship with my May subscriptions, but see that it's scheduled to go out as a separate order.

Also, I re-activated my Player Companion subscription with this order, but want it to start with the Harrow Handbook. My subscription page now indicates that I will receive the Undead Slayer’s Handbook and Alchemy Manual with my May subscriptions. I don't want these two items.

I had the shipping and subscription options set correctly for this order, then added one more item before checking out. I'm guessing that adding that last item reset the options.

Sorry for the trouble. Can you fix this?

Hi folks.

I have three orders in my sidecart waiting to ship with my May subscriptions. I'm wondering if I can get the "May14" discount applied to them.

I realize the discount is only good for one order. So, if the only way to get the discount is to cancel the orders in my sidecart and resubmit them as one order, I'm willing to go that route.

The orders are 3075622, 3102844 and 3105184.

Please let me know.

Thank you!

Hi folks.

I ordered the "GameMastery Face Cards: Friends & Foes Deck" when stock was dwindling and had it added to my side cart. Apparently, stock ran out before my subscription shipment and now the cards are no longer available.

Please cancel this order so it will no longer appear in my side cart and appease my OCD.

Thanks!

I placed an order Monday, March third (Order 3030257) that's sitting in my sidecart. It includes an item discounted yesterday for Paizo's GM Day sale (GameMastery Flip-Mat: Haunted Dungeon). The price listed in my order is $11.04 and the new sale price is $9.74.

Since the sale runs through March 10th, can I get the sale price on this item instead of the price listed on my order? It's only a dollar or so, but I love saving money, even if it's only a dollar!

Hi, folks.

I just received my order of the Pathfinder Roleplaying Game Launch Poster and it has a huge wrinkle from top to bottom.

It's hard to see in this photo on the front of the poster, but it's very visible in person and ruins the piece: https://docs.google.com/file/d/0Bxuxjk2I2vqveWIwb3lvNEtSX3c

In this photo of the back of the poster, you can see the wrinkle very clearly: https://docs.google.com/file/d/0Bxuxjk2I2vqvSHJWUXl5M1ZuTVk

How do I go about getting a replacement poster?

Hi, folks.

This is my seventh post on the Paizo forums and I want to change my avatar name to remove the dashes around my real name. When I try, I get the message "That avatar name is already in use by another account."

I realize that my name is not uncommon. However, I'd be very surprised if someone with the same name as me not only uses these forums, but uses this name to post.

I have fewer than 10 posts, so I should be able to change my name.

Any help?

Hi.

I accidentally purchased the same Paizo PDF twice. I'm hoping you can help me.

On May 30th I ordered a PDF of "Pathfinder Companion: Second Darkness", not realizing I had purchased the same PDF just two weeks prior. Usually, after I've purchased a PDF, I see the text "in your downloads" on the product page. I didn't see that on the "Second Darkness" page, so I placed my order. The purchase went through and my credit card was charged.

I realized my mistake later that day, when I went to my account downloads page and saw the purchase date listed as "Tue, May 14, 2013" instead of that day's date. Checking my email records, I found confirmation emails for both purchases.

Here's part of the email I received May 30th confirming my purchase:

Dear Stephen,

Thank you for placing Paizo Order # 2600665, submitted May 30, 2013 at 04:08 AM (US/Eastern).

This item was fulfilled May 30th, 2013:
1 x Pathfinder Companion: Second Darkness (OGL) PDF @ 6.99 = $6.99

Subtotal (1 Item): $6.99
-----------------------------------
Order Total: $6.99

We have charged $6.99 to your credit card.

And Here's the email I received May 14th:

Dear Stephen,

Thank you for placing Paizo Order # 2551620, submitted May 14, 2013 at 06:21 AM (US/Eastern).

This item was fulfilled May 14, 2013:
1 x Pathfinder Companion: Second Darkness (OGL) PDF @ 6.99 = $6.99

Subtotal (1 Item): $6.99
-----------------------------------
Order Total: $6.99

We have charged $6.99 to your credit card.

My question is, can I get a refund or store credit for my second purchase of the same PDF? I love Paizo's Pathfinder game and hope that you can show me some love as well by saving me from my own error.

I emailed customer service May 30th, but have not received a response. It appears this forum may be the best way to contact the company.

Thanks for any help you can provide.