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Hi,

Please can you cancel my comics subscription.

Many thanks,
Mike


Many thanks


Hi,

The above order was despatched on or about 30th November 2014 and finally arrived today. Unfortunately its contents have been damaged beyond repair. I have sent photos to customer.service@paizo.com

Regards,
Mike


Cheers! :)


Hi,

Seeing as I still don't have the option to do this myself, please can you move the above order into my sidecart so that it ships with my next subscription order?

Many thanks.

Mike


Hi,

I have just returned home from vacation to discover that my recent order from you has incurred customs charges, despite its contents not actually being liable for them.

Upon investigation this is due to your customs declaration incorrectly listing the contents of the package as "merchandise" instead of "books", despite your earlier communication to the contrary.

I have forwarded further details and supporting documentation to customer.service@paizo.com for your attention.

Kind regards,
Mike


leo1925 wrote:
What happened to August's comic (city of secrets 4)?

Dynamite's website is now listing CoS#4 as "In Stock". When I checked yesterday it was "Coming Soon", so that's a step in the right direction.

In my experience Dynamite's publishing dates have a tendency to slip from time to time.

Regards,
Mike


Steve Geddes wrote:
Any idea when the comics will ship in August (if there will be a comic subscription this month)?

Dynamite has issue #4 on sale on August 13th. So around then, I guess.


Thanks Sharaya, I'll get some screenshots in the virtual post to you guys shortly.


Hello,

It's that time of the month again.

For the third month in a row I still don't have the option to place orders into my sidecart. I can select between three different flavours of shipping and handling but my sidecart is essentially off the menu :(

Please can someone move Order 3192449 accordingly?

Also, there's still no Print/PDF bundle available for Gygax magazine issue #4. Could the relevant Paizo goblin give the TSR dragons a prod in this regard? And am I correct in thinking the PDF will be retroactively added to my purchase when available?

Thanks in anticipation,

Mike


Still no Print/PDF bundle?


Sara Marie wrote:

I've corrected the issue on your account and you should be good to go.

thanks
sara marie

Thank you :)


Hello again,

Like a number of other people, I too have received notification that my payment method for the above order has been (incorrectly) declined, again.

Thanks,
Mike


Hello again,

Further to the above, I've just received an email notification that the payment method for my subscription and the sidecar item has been declined.

I had this exact problem last month too. The problem is at your end, not an issue with the card or funds.

Please can you rectify this?

Many thanks,
Mike


Hi Sharaya,

Thanks for the reply and for moving the order for me :)

I am indeed following those steps. After clicking on "Change Shipping Details" I land on a page that says "Ship it", which gives my address and three shipping options (Standard Postal Delivery, USPS First Class and USPS Priority). There's nothing on that page about the sidecart.

In case this was a browser or platform issue I've tried placing (uncompleted) orders in both Safari and Chrome on both an iPad and a Windows laptop.

I've also tried ordering both Paizo and third-party products, in case that was at fault for some reason, but I still get no sidecart options.

Regards,
Mike


Hi there,

Just placed the above order. I was hoping to put this item in my sidecart so that it will ship with my next subscription but I was never given the option. Any chance you can change the order at your end?

This is the second order I've placed with you since you "upgraded" the shopping cart and I've had the same problem on both occasions. Is this a problem with the cart or am I missing something?

Many thanks,
Mike


That's great. Many thanks :)


Hi,

I'm having trouble with orders #3154368 and #3024769.

There is apparently an issue with the payment method for #3154368, although this has worked perfectly ok in the past (specifically order #3024754) and worked fine for order #3024769.

I've tried various combinations of retrying the payment method and adding it anew without success.

Also, I was hoping to add the two orders together so that they ship at the same time but all the old options for doing this seem to have disappeared since I last placed an order with you.

Please can you assist?

Many thanks,
Mike


Hi there,

The above order is still pending. Please can you check its status for me?

Many thanks,
Mike


Hi Justin,

That all seems to have worked perfectly. Cheers!

Honestly, you have no need to apologise. You and everyone else involved have gone out of your way to indulge me at what is clearly a busy time. You could have easily said "Sorry, it's broken and won't be fixed until after we've caught up".

I really do appreciate the extra effort :)

Many thanks,
Mike


1 person marked this as a favorite.
Cori Marie wrote:


And soon after their discovery the poor, proud indigenous people of the warehouse were eaten by the raptors. :( Sad day.

Not for the raptors. For them it was a banquet!


Hi there,

Further to Justin's instructions in this thread: Help with Pact Magic 2 pdf / hardcopy bundle, I've added the Gygax issue #2 print/PDF bundle to my shopping cart.

Ideally, I'd like to add the hard copy to the items in my sidecart so that they're all part of the same order. Hopefully that's still possible now that you've started the spawning process?

Regards,
Mike


Justin Riddler wrote:

Hey there,

After you have submitted your order, we will be happy to adjust the cost back to the Print/PDF Bundle price. you will be charged for the PDF at time of submitting your order, but you will not be charged the cost of the physical product or shipping until your order has been shipped.

~Justin Riddler
Customer Service

Hi Justin,

I'm also trying unsuccessfully to purchase a print/pdf bundle of Gygax magazine. Is it OK for me to take advantage of the above process too?

Regards,
Mike


Matt Thomason wrote:


It might be worth looking into calling from Skype as an alternative, as it's a lot cheaper than a BT landline (although even those have come down a lot nowadays, my last call to Paizo from the UK came to less than 50p, it's 13.3p a minute in the evenings I think)

The other alternative is to raise your query directly on the forums where possible, as that usually seems to get answered next working day at the latest.

For myself the issue is as much logistical and temporal as it is financial but the suggestion regarding the forum is one I'll bear in mind, thanks.

Regards,
Mike


Darrell Impey UK wrote:
Ok. It's now been eight days since my email. Should I be considering trying to get in touch a different way? (Really don't want to phone Seattle from the UK if I can avoid it. )

I feel your pain as I'm also in the UK and calling Seattle is not really an option.

I sent CS an email on the 26th November and received a reply on 6th December (i.e. 8 working days) so with any luck you'll get a reply soon, but I suspect the start of a new month is a busy time for them..?

Regards,
Mike


Hi Sara,

I'd like to echo @Zesdead's remarks about international shipping. I can only assume it would be cheaper to send all three comic titles out in one package rather than split shipments. Would this be possible?

Regards,
Mike