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Why is it nearly a 190 megabyte download for the single file choice? That’s almost 10x the size of others.

Why is this book so big?

My order has been pending for over 2 weeks. Can I get an update on this please, since street date is now about 4 days away.

Any idea how the warehouse is going to be impacted?

Aaron Highcolor wrote:

Oh boy....another month, another snafu....

The order creation stopping and starting like this is not unusual. We have enough accounts in our system that occasionally one has an issue that causes the process to hiccup. When we run it on a Thursday, it's not often a thing that folks notice. But since it stretched over the weekend, it's more noticeable.

I'm only referencing the fact that there has been some kind of issue for the past 3 months. I fully expect a delay with Seattle basically being shut down right now.

Oh boy....another month, another snafu....

When you elected to “ship with your subscriptions” a month ago, the implicit choice you made there was to receive it late but pay less in shipping overall. Presumably you would have been fine with that if things hadn’t conspired to cause delays and if you’d been first out the door a week and a bit ago.

There is a very common misconception that subscribers will get their shipments early. So operating under that sssumption, many people choose to bundle their items assuming they’ll at least get them...

I would take a bit of issue with this statement though. When I placed my order 12/10/19, I was not given a choice to have it shipped then or later. It was automatically moved to a side cart. So, at least in my case, I didn’t make that choice on my own. It was made for me.

My order is still pending, and I know for a fact that it isn’t a payment problem because the funds have already been take out of my account (with no confirmation email). I have been told it can take up to 24 hours to get access to the PDFs, so the waiting game continues.

I’m glad Sara has come on with an update today, but it would’ve been nice to have been informed that there was a large backlog of emails to be answered instead of leaving a lot of people to sit in frustrated silence. I have raved about the quality of Paizo’s customer service in the past. Anytime prior I’ve had an issue, it’s been handled in a matter of hours, from shipping updates to replacing missing orders. So, to be honest, the communication (other than being told “just expect it to go out on the last day and you won’t be disappointed”) has been disappointing.

Aaron Highcolor wrote:

Yoshua wrote:

Aaron Highcolor wrote:

Mine is still pending, no charges processed and no shipping notice and it’s supposedly the last day for shipping. I will hold on to hope that it’s actually processed today.

Gonna be honest. The shipping end date is fluid. They only have so many people working in their warehouse shipping items out and alot of items to ship. If people are sick, there are snow days. It can and does get bumped.

Wouldn't hold fast to the 'last' day, as even if they got past the 'last' day they will still keep shipping after. Hope yours gets in the post soon :D

How long after they’ve taken the money does it usually take to process? Really wanting to read my AP.

Mine took 24 hours, ish. Basically it is considered completed as soon as their shipping department flags the package as shipped.

Mind you, I had a non subscription order sit pending for 1 or 2 weeks this month and I originally ordered it like December 15th. I doubt that their Sub orders are going to sit like that but when I asked why they explained there was 1 item in the order holding it up. But even after it was charged it sat there for quite a bit before shipping.

Mine has been since 12/10. My biggest frustration was the lack of response to any communication concerning my order.

I moved the estimated end of shipping date to Wednesday, January 29. I'll reevaluate and try to update on Monday.

Is this still accurate?

Aaron Highcolor wrote:

At this point, I’m just going with the assumption that my order won’t be sent until the 29th. Which means I won’t have access to the pdf any earlier than I could buy it off the site.

I’ve found it better to always focus on the final day when looking at these threads. I used to look at the first day of shipping and see how early I might get stuff, but it tended to make me anxious as the days ticked by. Now I always think of the last day as “I should see it ship.by then” and I am sometimes pleasantly surprised.

True, but when shipping for February starts 11 days after the last day for January....I really do think they’ll both show up real close to each other.

My order still shows pending and it was submitted on the 14th and its still pending?