Clavicus's page

Thank you :D

Dear Paizo Staff,
today I received my Pact Worlds-book (Order 4696641) and once again my book has the binding issue, I sent a photo via eMail. I experienced the issue with the Core Rulebook, the Core Rulebook Special Edition, with BOTH replacements of the books (second replacements were ok) AND with the Alien Archive (replacement was ok).
On top of the loose binding the binding of the book has a different hold on the top and the bottom, so the pages are crooked and the book looks really bad even closed, I can provide extra-photos, if you like. First, I would really appreciate a replacement copy again. Second I am really sorry for all the binding- and replacement-trouble you have with me. Third, I am totally hyped for Pathfinder 2. Edition and now extremely worried that the general qualitiy of the second edtition books will be as poor as the qualitiy of the Starfinder books. I would be really happy if you could dispel my worries!
Greetings from Germany,
Clavicus

Dear Paizo-Staff,
there seems to be a problem with the pricing of Order 4558464.
The cost for the items included is $37.03, the shipping $11.92.
But you give out a total price of $63.46. I would appreciate a recalculation ;)
Greetings,
Clavicus

I have a similar problem with my order 4549827. You charged me $40.55 for the shipment including the replacment and my monthly AP. Would be glad, if you could correct that before shipping!
Greetings, Clavicus

Thx Sharaya! If this is not a common issue I guess, I have been extremely unlucky. Looking forward for my new Alien Archive!

After that one is resolved unfortunatly I have another problem:
Like I said in my opening post, I had the binding issue with the core rulebook + special edition. You charged me with shipping costs for the replacements but later told me, that was a mistake and I would get my money back because the cost of shipping is yours to pay if replacements are involved.

Today my next order spawned (oder 4549827) and again you charged me with high shipping costs für the replacements of my replacments (which too had the binding issue, see opening post). Could you pleas look into my order and correct the shipping costs?

THX again!
Clavicus

Dear Paizo-Staff,
I had the binding-problem of the Starfinder Core-Rulebook and the Special Edition. You sent me new books and they had the same problems. Thankfully you agreed to send me new books again as soon as the November-Printing is there.
Today I got my Alien Archive (Order 4485435) and it too has the same binding-problems, I sent you a mail with the picture.
As I understand the Alien Archive is sold out too. I would be more then happy to wait for a better second printing run before replacement.
Right now I am considering the cancellation of my Starfinder-subscription. On the one hand it's a pain for me to get all those damaged books and I already feel bad for constantly asking for replacements. On the other hand the whole shipping of replacments to Germany is crazy expensive for you.
Have you been able to eleminate the binding issues for the future? Nothing would make me happier then to hear that you were able to solve the problems and I would gladly continue my subscription. After all, I love the content of the books and the game :)
Greetings,
Clavicus

Hello Diego,
thanks for the fast and positive response! Happy to hear to get a refund on the shipping costs :)
I really would like to wait for the second printing of the core rulebook standard edition too.
Thanks!
Clavicus

Sorry for multipost, but after rereading my post the tone seams a little bit aggro. Be assured that this wasn't my intention :)
I really love your books and your work - one more reason why I would like the perfect content to be in a perfectly bound book :D

It's about Order 4404703. The initial order with the first damaged books was 4375190.

Dear Paizo-Customer Service,
today I recieved my replacement book. Honestly I was a little bit afraid to open my books and unfortunatly my fears were confirmed.
I am sending you some images of the replacement-books with an email the same time as I post this
The back of my SE is damaged. If it was the standard-edition I wouldn't mind but for a book I bought on top of the regular one to collect it, it's just a total bummer to get it already damaged out of the box.
Sadly, on top of that, the binding doesn't fit in the back so the book is crooked when I open it. This would be sad even with the standard edition, but with the SE its a killer for me.
The standard-edition book has the same problem wirt the binding like the books of my first order. After looking through the book only one time it already starts to tear the same way the other books did. I think its clear, how this book will look like after one evening of actual use.
I appreciate the fast and generous sending of replacements, but have to say, that the quality hasn't improved. On top of that, you charged me with 62 Dollars of shipping costs which I would be ok with, if the books would be in good quality. This way, its burned money for me...
If you would consider another replacement, I would be very happy to wait for the second printing of both books in november and would really appreciate it, not paying another 62 Dollars of shipping.
Is that possible? If not, which other options do I have?
Sorry for long sentences, must be a german-thing ;)
Greetings from Germany,
Clavicus

And some of the newer Adventure Path's also. Does that mean that the print-run was lower, or is it a sign of higher demand? I wish for the second ;)

If it is any help in the troubleshooting-process: I've got the exact same problem as Sub-Creator
edit: thought it was a new "feature", glad to hear that it is some kind of a bug since I would really appreciate the old appearance.

Hello Clavicus,

I misunderstood your post, I apologize.

I have set up replacements for you which should be on their way to you along with your next subscription order.

Thank you for the fast and friendly help :)

Hello Clavicus,

Since you didn't buy the books from us your first step should be to see if the store you purchased them from will exchange them for you, as we have steps in place to replace damaged or defective goods through distribution. If they are unable or unwilling to exchange them please let us know.

I actually did get my books from you. I subscribed to the Starfinder-Line and ordered the SE on top of that. I too was surprised that the books already arrived in Germany yesterday. It's order 4375190

Hello Guys,
I in Germany got my books (classic Core and Special Edition) yesterday and sadly I have the same problems. Both books bindings are off and I only opened the SE one time :(
Sent Mail to customers service, hope something can be done despite the fact, that I am sitting on the other side of the great sea.
Edit: to make it clear: I love the content of the book and would be happy like a small kid with a lollipop if it weren't for the off look and cracking sounds of my books!

Thx, I got news that the shipping took place. All in all a bit strange, since I never added anything to the order after it was initially made, but I'm happy, that all went well :)
Thanks anyway for the quick response!

Dear Customer Service,
there might be a problem with my order 3933194. Whatever the reason, the payment got split down on your behalf in two with the first part expiring today. Since I want to avoid a delay of the package, I want to point on this soon-to-maybe-be-a-problem early :)
Greetings from Germany,
Clavicus