Community & Social Media Specialist
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Hey everyone!
I wanted to post this in a public place for more optics! Based on emails that we've been getting that have been going to the wrong place, we've made some changes to out Contact Us page! Emails that get sent to the wrong place can be very frustrating for you all, and they just slow down our ability to help you, which is not what we want. We want to hear you and help you as quickly and as efficiently as we can, so we changes some of the phrasing for our contact emails on this page in an attempt to better facilitate that. Here's a look at what we did:
"General Inquiries" --> "General Marketing Inquiries"
- This was under the Marketing section, but general questions unrelated to Marketing were still getting sent to the Marketing email. We changed this to make it more clear for you! If you've got questions about Marketing or just want to reach the team, clicking this will let you send an email to marketing@paizo.com with your questions!
"Customer Service" --> "Customer Service and Support"
- This one might seem a bit weird, but we want to make it very clear where you can send your questions about orders or your account! Clicking this one will send you to our Customer Service page, where you can either find tips to troubleshoot on your own OR submit a ticket to customer.service@paizo.com for more help.
"Community Support" --> "Community Inquiries and Support"
- This one is for me! Yay! ^_^ If you have general questions about our community, donation game requests, or general questions that are NOT for Marketing and are NOT associated with your specific order or account (which should go to the Marketing Manager and the Customer Service team respectively), clicking this one will send an email to community@paizo.com, which will reach me!
We hope these changes make things more clear for everyone so that people can get to the right place faster and we can help you appropriately!
