Haven't received my Order 37271193

[Jon Goranson]

Greetings!

I have emailed and hadn't heard back so I thought I would try here.

I ordered several things back on July 18. I saw the update that it shipped Aug 5 but I have not yet received it yet. It's marked as Complete in My Account but I have nothing.

UPS has nothing on the tracking numbers and their system says to check with the shipper when that happens.

Can I get an update on this? Or an answer to my emails?

Thanks!

Jon Goranson

[Kelseus]

Have you emailed customer service? Once the item is in the mail, Paizo doesn't have any control over it from there.

You can also try the customer service portal (link at the bottom of page).

[Jon Goranson]

Thanks for the reply!

Yes, I have sent customer service three emails. They usually respond faster than this.

Paizo might not have any other control but UPS bounced it back to them saying to check with them since the tracking number doesn't have any information.

I know, I'm being rudely impatient.

Thanks!

[WarDriveWorley]

Jon Goranson wrote:

Thanks for the reply!

Yes, I have sent customer service three emails. They usually respond faster than this.

Paizo might not have any other control but UPS bounced it back to them saying to check with them since the tracking number doesn't have any information.

I know, I'm being rudely impatient.

Thanks!

You're not rudely impatient.

I've never had the tracking numbers listed on the website for shipping work.

Someone one said you can add Paizo before the tracking number, but that hasn't worked for me either. Unfortunately the only other option I can suggest is to submit a ticket through the Support Link as opposed to a direct email. I've gotten quicker responses that way in the past.

[Jon Goranson]

I submitted a ticket.

Thanks for the advice!

[Jon Goranson]

And it arrived with everything in it and mint condition.

Impatient cow is impatient.