How does the Pathfinder Advantage discount work?

[arcady]

I've qualified for Pathfinder Advantage and my '4th qualifying subscription' has shipped.

I see this on my account and subs pages pages:

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The following subscriptions are associated with this account:

Pathfinder Adventure Path
Pathfinder Lost Omens
Pathfinder Adventure
Pathfinder Rulebook
As a Pathfinder Adventure Path Subscriber, you've gained access to Paizo Advantage. More details about Paizo Advantage can be found here.

And on my Subs page:

My Subscriptions
As a Pathfinder Adventure Path Subscriber, you've gained access to Paizo Advantage. More details about Paizo Advantage can be found here.

Subscription Options
Your 4 active subscriptions qualify you to receive a FREE digital Organized Play subscription when your final qualifying subscription ships. You will receive the subscription issues as they release. You may update your selection at any time.

Save More with Paizo Advantage
Paizo Advantage is your opportunity to save 15% on most products* available on paizo.com, including other Paizo subscriptions!
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No matter what I add to my shopping cart, I'm not seeing the 15% discount. How does that work or get applied, if at all?

I've gone all the way to the final step of checkout and not seen any change in the price totals, so I'm wondering if this is just not working or something.

[Torradin341]

So it should show up when you're looking at your cart. Under 'Price Each' the normal price will be listed and crossed out, with the discounted price listed in red underneath it, as well as under 'Total Price'.

First thing I would try is to clear your cache and cookies. Paizo.com has notorious issues with those, and most of the time if the website isn't working correctly, clearing those will fix it. If that doesn't fix it, I would email customer service and ask them to take a look at it.

[arcady]

Torradin341 wrote:

First thing I would try is to clear your cache and cookies. Paizo.com has notorious issues with those, and most of the time if the website isn't working correctly, clearing those will fix it. If that doesn't fix it, I would email customer service and ask them to take a look at it.

Thanks for the advice.

Looks like I will need to contact customer support.

I cleared out everything on a different browser from the one I normally use and the shopping cart just shows the same price next to the crossed out one.

Tried for a PDF and a physical book (the advanced player's guide PDF, and vol 1 of 3 of the current AP (as 2 of 3 was shipped out to me just this past weds).