Can’t add items to cart

[Mark Stratton]

I am trying to add some items to my cart for purchase, but it’s not adding them to my cart. I have tried it on several different machines, and have cleared the cache on all of them, and it’s still not working. I click on “Add [item]” (whatever the item is) and I get the spinning icon like it’s processing, but it doesn’t actually add anything to the cart.

[Mark Stratton]

I still can’t buy a single thing from your website. Still unable to add any item to my cart. I’m getting frustrated by this.

[Brian Bauman]

Hello, Mark.

That certainly is frustrating. If you open an incognito browser window, go to a product page without signing in, and attempt to add a product to your cart, is it added correctly?

[Mark Stratton]

Brian Bauman wrote:

Hello, Mark.

That certainly is frustrating. If you open an incognito browser window, go to a product page without signing in, and attempt to add a product to your cart, is it added correctly?

Brian. Did exactly as you suggested, and I was able to add a product to my cart. I didn't try to do anything after that, so I don't know if it would actually let me try to buy the product.

I think this just started in the past week or two.

[Brian Bauman]

Mark Stratton wrote:

Brian Bauman wrote:

Hello, Mark.

That certainly is frustrating. If you open an incognito browser window, go to a product page without signing in, and attempt to add a product to your cart, is it added correctly?

Brian. Did exactly as you suggested, and I was able to add a product to my cart. I didn't try to do anything after that, so I don't know if it would actually let me try to buy the product.

I think this just started in the past week or two.

Thanks for doing that, Mark. It sounds like there's some sort of issue with your account or session itself. I'll look into it tomorrow morning and should have an update for you tomorrow.

I appreciate your patience.

[Mark Stratton]

Brian Bauman wrote:

Mark Stratton wrote:

Brian Bauman wrote:

Hello, Mark.

That certainly is frustrating. If you open an incognito browser window, go to a product page without signing in, and attempt to add a product to your cart, is it added correctly?

Brian. Did exactly as you suggested, and I was able to add a product to my cart. I didn't try to do anything after that, so I don't know if it would actually let me try to buy the product.

I think this just started in the past week or two.

Thanks for doing that, Mark. It sounds like there's some sort of issue with your account or session itself. I'll look into it tomorrow morning and should have an update for you tomorrow.

I appreciate your patience.

Thanks so much!

[Mark Stratton]

Just an update: I logged into my account (without using Incognito) and was able to add the two items I want to buy and go through the whole purchase process. Now,it says it is pending and I haven’t gotten the confirmation email yet, but otherwise it seems like it worked okay.

[Mark Stratton]

3 hours or so later and the order is still pending.

[Brian Bauman]

Mark Stratton wrote:

Just an update: I logged into my account (without using Incognito) and was able to add the two items I want to buy and go through the whole purchase process. Now,it says it is pending and I haven’t gotten the confirmation email yet, but otherwise it seems like it worked okay.

Hello, Mark,

I'm glad you were able to add and purchase the products you wanted. I simulated your account's permissions earlier today, and was able to reproduce the issue you've been encountering. I don't have a solution for you immediately, but we are looking into it. I'll let you know when I have more information.

[Brian Bauman]

Mark Stratton wrote:

3 hours or so later and the order is still pending.

Orders are marked as pending until they ship. It's possible your confirmation email got filtered before it reached you - have you checked your spam folder for it?

[Mark Stratton]

I haven’t checked but I will. I have never had a problem getting the confirmation emails from Paizo, but I’ll check - there is a fist time for everything!

[Mark Stratton]

Brian, I checked my spam folder - there is no confirmation email there.

[Cronax]

I'm getting the same problem. Have tried three different browsers, clearing cookies, and private windows in various combinations. Nothing will allow me to put anything in the cart to purchase.

[Mark Stratton]

Cronax wrote:

I'm getting the same problem. Have tried three different browsers, clearing cookies, and private windows in various combinations. Nothing will allow me to put anything in the cart to purchase.

So, I had to go into the website in Incognito mode. The first time, I didn’t log in. The next time I did, and things have been working fine for me since.

[Cronax]

Mark Stratton wrote:

Cronax wrote:

I'm getting the same problem. Have tried three different browsers, clearing cookies, and private windows in various combinations. Nothing will allow me to put anything in the cart to purchase.

So, I had to go into the website in Incognito mode. The first time, I didn’t log in. The next time I did, and things have been working fine for me since.

Didn't do it for me.

[Mark Stratton]

Cronax wrote:

Mark Stratton wrote:

Cronax wrote:

I'm getting the same problem. Have tried three different browsers, clearing cookies, and private windows in various combinations. Nothing will allow me to put anything in the cart to purchase.

So, I had to go into the website in Incognito mode. The first time, I didn’t log in. The next time I did, and things have been working fine for me since.

Didn't do it for me.

Sorry to hear that. If you haven’t send an email to [e-mail] . They got back to me in a few days.

[David knott 242]

If this problem was fixed -- it seems to have come back.

Full details: All attempts to add any product to my cart fail. None of the usual methods for clearing up the problem worked. I tried the following:

1) In Chrome, cleared cookies from paizo.com.

2) In Chrome, went into incognito mode.

3) Started up Edge instead and tried to add products with that browser.

[Brian Bauman]

Thank you all for your patience. We've identified a bug in which sometimes new carts are set to draw inventory from the wrong warehouse. So even though adding products to said carts does work, the carts immediately remove the products that are unavailable from whichever warehouse each cart is expecting to use.

We've opened a ticket to fix the bug. In the meantime - Mark, David, and Cronax - I've reset your current carts to the correct warehouse. It's not a permanent workaround, but it should allow you to use your current carts. If the same thing happens again, please feel free to post here again, and we'll apply the workaround again.

[Aventhar]

Brian Bauman wrote:

Thank you all for your patience. We've identified a bug in which sometimes new carts are set to draw inventory from the wrong warehouse. So even though adding products to said carts does work, the carts immediately remove the products that are unavailable from whichever warehouse each cart is expecting to use.

We've opened a ticket to fix the bug. In the meantime - Mark, David, and Cronax - I've reset your current carts to the correct warehouse. It's not a permanent workaround, but it should allow you to use your current carts. If the same thing happens again, please feel free to post here again, and we'll apply the workaround again.

Hi Brian, can you reset my account as well? I’ve had this issue for a couple weeks now, and I’d love to buy some stuff!

[Brian Bauman]

Aventhar wrote:

Hi Brian, can you reset my account as well? I’ve had this issue for a couple weeks now, and I’d love to buy some stuff!

I appreciate you reaching out, Aventhar - I've fixed your cart.

Additionally, we deployed a fix for this issue earlier this week, so people who aren't experiencing this issue already shouldn't find themselves experiencing it going forward. Come Monday, we'll also deploy a bulk update to fix any already-broken carts.

Again, thank you all for your patience!

[Aventhar]

Thank you!