4 months later, still the pending order isn't removed.

[malcolm_n]

Hey all,

I've tried to reach out to customer service since December when I attempted to cancel my Lost Omens Subscription after receiving City of Lost Omens (I didn't want the map pack). Instead of replying and/or canceling the subscription, I received notification in January of a failed payment for the pack I didn't want. I replied back because that message said to reply back if I was cancelling. Still nothing.

Now it's April, and I signed into my account to make sure I'm getting my Book of the Dead. The January pending charge is still there for the Lost Omens Subscription. There has been no response from customer service, and the subscription hasn't been removed as requested in December, and again in January (twice).

I want to keep my Pathfinder Rulebook subscription in anticipation of Book of the Dead, but I really need help getting somebody to finally deal with this other one for me.

Thank you for any suggestions/help you can provide.

[Logan Harper She/Her]

malcolm_n wrote:

Hey all,

I've tried to reach out to customer service since December when I attempted to cancel my Lost Omens Subscription after receiving City of Lost Omens (I didn't want the map pack). Instead of replying and/or canceling the subscription, I received notification in January of a failed payment for the pack I didn't want. I replied back because that message said to reply back if I was cancelling. Still nothing.

Now it's April, and I signed into my account to make sure I'm getting my Book of the Dead. The January pending charge is still there for the Lost Omens Subscription. There has been no response from customer service, and the subscription hasn't been removed as requested in December, and again in January (twice).

I want to keep my Pathfinder Rulebook subscription in anticipation of Book of the Dead, but I really need help getting somebody to finally deal with this other one for me.

Thank you for any suggestions/help you can provide.

Hi,

Unfortunately, I'm not seeing anything from the email associated with your account in our ticket system. I've cancelled the subscription for you, but if you need us to assist further, please email us at [e-mail] and we can gladly take a look :)

[malcolm_n]

Thank you for the assistance with this, Logan. I will forward you the emails I sent to Customer Service over the last few months so you have them for your own reference. Given that I don't want it to seem I just came here first and was indeed making every effort to avoid a public request such as this.

[malcolm_n]

So there are no misunderstandings on either side, here:

https://i.imgur.com/iMXL9RV.jpg

https://i.imgur.com/0H7NTDH.jpg