This has been flagged as payment declined on the Paizo side of things, but the pending charge is listed on my account and I don't see any reason why my bank would decline the charge (nor did they send me any alerts that a charge was declined). I'm wondering if this is something to do with it trying to apply store credit?
Hi,
When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship or fulfill your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Each time you retried the card, or we retried to process the order, your bank was pinged. When this happened your bank put a temporary hold on the funds, which can look like a pending transaction on your end.
Your card was declined because it did not pass the address verification system check. This indicates that there is a discrepancy between the information entered for the card on Paizo.com and the information your bank has on file for the card. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. I do see the order trying to use store credit, are you wanting to apply store credit to this order?
I have reversed the authorizations on our end but please allow some time for it to be reflected in your account :)
Hmm, I have no idea why the card would not have worked. I moved 2 months ago, but I've had two subscriptions come out since then, I think. At any rate, I would like to still use my store credit, yes, and I have switched to a different payment account, so hopefully that one will go through.
Hi,
When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship or fulfill your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Each time you retried the card, or we retried to process the order, your bank was pinged. When this happened your bank put a temporary hold on the funds, which can look like a pending transaction on your end.
Your card was declined because it did not pass the address verification system check. This indicates that there is a discrepancy between the information entered for the card on Paizo.com and the information your bank has on file for the card. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. I do see the order trying to use store credit, are you wanting to apply store credit to this order?
I have reversed the authorizations on our end but please allow some time for it to be reflected in your account :)
Hi,
So that order was being a little finicky so I went ahead and moved it over to order #36738962. I was then able to apply your store credit for you and your updated payment method was successfully authorized for the remaining amount. You should be receiving an email confirmation here shortly as well so please let me know if anything still looks incorrect.