I attempted to order two pdfs, and the payment system failed. I pressed the submit button multiple times and found that the system had apparently declined my payment method. I checked my bank account and found that I had been charged 6 times for the books that I have not yet received. What should I do here, now that I'm down £140 with no recourse, since I don't even have an order number to refer to?
Hi,
When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship or fulfill your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Each time you retried the card, or we retried to process the order, your bank was pinged. When this happened your bank put a temporary hold on the funds, which can look like a pending transaction on your end.Your card was declined because it did not pass the address verification system check. This indicates that there is a discrepancy between the information entered for the card on Paizo.com and the information your bank has on file for the card. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. Please ensure that all the information entered for the payment method is accurate and then try to submit the order again. If you believe that all your information is correct you will need to contact the issuing bank and let them know what is occurring :)