I'm trying to cancel an order but I can't get through to anyone on the phone

[Terra Torment]

I have been trying all day to call customer service on the phone to cancel my order and no one picks up the phone it just says that customer service is busy. There's not even a wait time or a offer to call me back. I left a message three times and no response.

[Terevalis Unctio of House Mysti]

Probably best to contact here or via email. I do not think anyone is manning the phones.

[Logan Harper She/Her]

Terra Torment wrote:

I have been trying all day to call customer service on the phone to cancel my order and no one picks up the phone it just says that customer service is busy. There's not even a wait time or a offer to call me back. I left a message three times and no response.

Hi,

Our apologies, but we are all still working from home due to the Covid-19 pandemic and are not available to answer the phones at this time. I can gladly get an order cancelled for you if you don't mind providing me with the order # :)