Logan Harper She/Her wrote:
HeatherV wrote:
Hello! I had a pretty severe payment issue for order 36680207.
What would be the easiest way to get this corrected?
Hi,
I'm so sorry your store credit wasn't applied to the order like it should've been! I went ahead and applied the $100 of store credit to the order for you as well as refunded the credit card for the $100 charge. Please allow some time for it to be reflected in your bank account and please let me know if anything still looks incorrect :)
Hi, Logan! I see it pending on my account now, so thank you so much for getting that taken care of quickly! That was quite a shock when I saw the charge and was lucky that it didn’t overdraft anything, but it was definitely a little stressful since I had to go out of town on Friday and had expected to have access to those funds. I really appreciate you doing everything you could to get it taken care of quickly. Thank you so much.
