So I have been leaving messages via the customer service email and voice mail for days. No one ever answers.
I can not track my order. The link leads to the ups site but the package is # brings up nothing.
According to the site it shipped on the 4th. Ups says it should have been trackable after 48 hours at most. It isn't. So ups says to contact you guys.
Problem is you never reply to any customer support issues.
In fact at this point I am probably going to cancel all 6 of my subscriptions and order from a third party from now on because at least they have customer support.
But I also want my books. Or at least my $144 back. Some kind of response of it's at least being looked into would be great.
Since we can't track it and still haven't gotten it yet.
Hi,
It looks like my coworker responded to you a couple of days ago but our apologies for the late response, we are extremely short staffed at the moment as our team has unfortunately lost our most senior members.
This is also, unfortunately, an ongoing issue we’ve had with UPS Mail Innovations where tracking information won’t update.I can assure you that your order did ship from our warehouse on 10/4 and the latest expected delivery date in the given timeframe of 4-8 business days would be today 10/25. For the most part, despite the missing tracking information, orders have still been delivered in a timely manner, so let me know if it doesn't arrive! If it doesn’t show up, let me know and I can gladly look into getting a replacement order set up.