I needed to buy the pdf copies of Pathfinder Advanced Race Guide and Ultimate Wilderness. Meaning I am now buying each pdf book three times. Is there a way to get a refund on the extra purchases that were accidentally made.
Hi,
When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship or fulfill your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Each time you retried the card, or we retried to process the order, your bank was pinged. When this happened your bank put a temporary hold on the funds, which can look like a pending transaction on your end.
Your card was originally declined because it did not pass the address verification system check. It looks like the payment method was later successfully authorized and the payment was settled, but please let me know if you are having trouble accessing your pdfs.
I have reversed the authorizations on our end but please allow some time for it to be reflected in your account.