More than two months ago, I emailed the customer service team, as well as posted here, about an issue with a product that I purchased from you. The only information I was given via email was that the person had "escalated the issue directly to those folks who have been handling them to hopefully get this fixed for you." Since that time I have responded to the email multiple times with no response, and responded to my original post here with no response (see link below)
https://paizo.com/threads/rzs43fk2?Response-time-on-a-customer-service-emai l#4
It is absolutely ridiculous that I would need to make a new post here in order to be seen, but since neither bumping that post, nor responding to the email has worked, I am resorting to posting again.
I would like an explanation of why this fairly simple request has resulted in being ignored for multiple months. If I cannot get a corrected copy of the product, I would like my money back.
