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Hi I placed an order back on Sept 11 and according to the internal system it shipped on the 17th. However, the tracking info says that the package hasn't even been handed off to UPS or exists in their system. Did something goes sideways with this shipment? The original estimate was 4-8 days from the 17th. We're well past that and I just want to make sure that nothing has gone wrong or to see if I can get updated tracking info.
Thanks!
Customer Service Representative
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Hi! Unfortunately, this is an ongoing issue we've had with UPS Mail Innovations where tracking information won't update. Your order left our warehouse on September 17th and, with the ~4-8 business day shipping estimate, it's latest estimated arrival date would be today (September 29th). I'm hoping it will show up today, but I'd recommend waiting through the rest of the week to see if it arrives late!
If there's no sign of it by Monday, let us know and we can go from there!
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Hi! Unfortunately, this is an ongoing issue we've had with UPS Mail Innovations where tracking information won't update. Your order left our warehouse on September 17th and, with the ~4-8 business day shipping estimate, it's latest estimated arrival date would be today (September 29th). I'm hoping it will show up today, but I'd recommend waiting through the rest of the week to see if it arrives late!
If there's no sign of it by Monday, let us know and we can go from there!
Thank you so much for your help Raychael, I'll go ahead and wait and see what happens. If it doesn't show up should I reply to this thread or start a new one?
Appreciate the quick response!
have a good one,
Thwack