Hey folks,
It seems that my subscription order number 36630330 may have been misdelivered, as it is marked as Complete but never arrived for me. The tracking number doesn't seem to be working unfortunately (as other threads have mentioned), so I am not sure when it should have arrived. My assumption is that the delivery service dropped it off at the wrong address. Is there any way to get in contact with them to confirm?
Shipment went out on August 20th, so it doesn't seem beyond possibility that it hasn't arrived yet. But with it marked as Completed, I am wondering if it could have gone to the wrong location.
Thanks!
Been seeing several other people have slightly delayed shipments so perhaps I am just in that boat - realizing now that the shipment status wouldn't be queried properly regardless so seeing Complete on my order history likely isn't indicative of delivery status. I'll bump this up if I don't have it in a week.
Hello Xethik,
Thanks for letting us know. As you speculated, completed on our site only means we shipped the order, basically we completed our part of the order. Our site really only has 2 statuses, pending which means we haven't shipped it, and completed.
We don't know why the tracking isn't updating on a number of packages right now, there's a variety of reasons that can happen. In the past it has often been that UPS MI missed the first scan on an entire pallet of packages. If the first scan is missed the tracking will never update, even if later scans are done. But there are a few reasons it could happen.
In any case, this package had an estimated 8 business days in transit to you, which would have been yesterday. I can get a replacement sent out to you. If you'd like to wait a few more days to see if it arrives a little late (shipping everywhere is in a bad way right now) we can always get a replacement sent out then as well.
Hello Xethik,
Thanks for letting us know. As you speculated, completed on our site only means we shipped the order, basically we completed our part of the order. Our site really only has 2 statuses, pending which means we haven't shipped it, and completed.
We don't know why the tracking isn't updating on a number of packages right now, there's a variety of reasons that can happen. In the past it has often been that UPS MI missed the first scan on an entire pallet of packages. If the first scan is missed the tracking will never update, even if later scans are done. But there are a few reasons it could happen.
In any case, this package had an estimated 8 business days in transit to you, which would have been yesterday. I can get a replacement sent out to you. If you'd like to wait a few more days to see if it arrives a little late (shipping everywhere is in a bad way right now) we can always get a replacement sent out then as well.
So sorry for missing the reply. The book ended up arriving the day after your comment, so it seems it was just a couple days delayed. Things being a little late is totally expected.