Extremely annoyed. I want to talk to an ACTUAL person and get my Humble Bundle order straightened out, but I keep calling customer service, press 1, and get a "mailbox full" message. This is NOT customer "service" this is a stonewall.
Customer Service Representative
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Hi! Our customer service team is still working from home and we, unfortunately, do not have regular access to our voicemail/phone line. We're happy to answer any questions or concerns you have over email or, assuming there's no sensitive information that needs to be shared, via the forums.
Thanks for responding.
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Customer Service Representative
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In the past 5 minutes, Paizo had posted to Facebook, and told me on Twitter they can't help, but nothing here, on THEIR forums.
Twisted priorities.
Our social media isn't run by our customer service team, and doesn't have access to resolve any order related concerns.
Hi! Our customer service team is still working from home and we, unfortunately, do not have regular access to our voicemail/phone line. We're happy to answer any questions or concerns you have over email or, assuming there's no sensitive information that needs to be shared, via the forums.Are my Humble Bundle redemption codes considered sensitive?
To be on the safe side, I'd recommend emailing us if it's a question about your redemption codes specifically. Our email is customer.service@paizo.com. You can put 'Attn. Raychael' in the subject and I'll keep an eye out for it.
Thank you, I have done so. I honestly thought I had completed everything before, as I entered shipping and billing info. But this site says I've ordered nothing.
Thank you again for your help in resolving this.